HomeComplaintsTrue Blue Casino - Player’s withdrawal has been delayed.

True Blue Casino - Player’s withdrawal has been delayed.

Amount: A$2,500

True Blue Casino
Safety Index:Above average
Submitted: 31 Aug 2022 | Case closed : 17 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I signed up with TrueBlue, which then changed to azurehand and now gogo room, and I've deposited heaps and finally won a little and now I'm waiting over 6 weeks and it hasn't even been approved!

My brother on the other hand has been waiting over 10 weeks! So it's getting a little

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2 years ago

Dear trpevskik,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear trpevskik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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