True Blue Casino - Player is not satisfied with casino services.

I have waited a very long Time and my patience is just about out.. Firstly it’s taken a few wks just to give them my information they were pushing me for documents that were sooo basic they sent me emails and waited a days to reply to buy them noire time. After I finally done allll my documents then they said two wks working business days. Well it’s been 3 now and after reading everyone’s reviews looks like it could take any longer. . I really hate scammers and people you say one thing then does another so I will be getting this app looked over bu my lawyer it’s not fair how many people are on the same page as me . I wished I had a read of these reviews before putting even $1 in so I hope that people reading this will definitely try casino chan instead. My boyfriend got his money in a wk and then his second winnings was in two days. Never again true blue your allll fake .

Dear Santy69,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Was this your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that True Blue is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Email from Santy69:

"I will never put money in your casino it’s still not in today and it’s Friday . I will be making sure people are aware of you shonky business what a load of absolute crap. If money not in by next wk I am taking legal advise out for my x boyfriend is one of Sydney’s greatest lawyers so it’s quiet very easy for me to take this on. I give it two more days I’m absolutely furious with your casino "

I am sure you understand I don't work for True Blue Casino, but for Casino.guru which operates as an independent website. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, I would like to ask you to reply directly to this thread in the future. This is the quickest and easiest way for us to communicate. Thank you for understanding.

Dear Santy69,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.