The player had balance of AU$ 15,000 in her account. She sent all documents to verify her account and the casino approved her withdrawal request. Then her account got blocked. We rejected this complaint because the casino sent the proof, that the player had duplicate account.
True Blue Casino - Player cannot withdraw her winnings and her account was blocked.
Amount: A$15,000
True Blue Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
True Blue Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
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5 years ago
Hi my name is Veronica I had an account with true blue casino And one 15,000 I had to supply the casino with all documentation and ID to complete the withdrawal process they had approved my payout I was waiting on the wire transfer of my winnings and was keeping in touch via live chat I logged in check that everything has been completed that was on 4 December halfway through the live chat the person I was chatting to when off-line and somebody else came on I’ve taken screenshots of the chat and screenshot of my initial winningsI’ve now been locked out of my account and they have given me no reason whatsoever but have said that the Decision had been revoked what can I do please help
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5 years ago
Dear Veronica,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience and I will try my best to help you. I would like to know if you are sure that you didn’t violate any of the casino’s T&Cs. This can lead to the casino closing your account unexpectedly.
I will contact the casino and let you know as soon as I have more information.
Thank you in advance for your reply.
Best regards,
Kristina
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5 years ago
Thankyou very much Kristina and I certainly did not violate any t&c I had done nothing wrong I await your response
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5 years ago
Hello guru I was just wondering how you were going with the investigation of my case thankyou A waiting eagarly for you reply your sincerely Veronica Coenraad
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5 years ago
Kristina I apologise for my inpatients I was wondering if there has been any progress ? or if there is anything else I can do to get my money from true blue casino
