True Blue Casino - Player cannot withdraw her winnings and her account was blocked.

Hi my name is Veronica I had an account with true blue casino And one 15,000 I had to supply the casino with all documentation and ID to complete the withdrawal process they had approved my payout I was waiting on the wire transfer of my winnings and was keeping in touch via live chat I logged in check that everything has been completed that was on 4 December halfway through the live chat the person I was chatting to when off-line and somebody else came on I’ve taken screenshots of the chat and screenshot of my initial winningsI’ve now been locked out of my account and they have given me no reason whatsoever but have said that the Decision had been revoked what can I do please help

Dear Veronica,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience and I will try my best to help you. I would like to know if you are sure that you didn’t violate any of the casino’s T&Cs. This can lead to the casino closing your account unexpectedly. 

I will contact the casino and let you know as soon as I have more information.

Thank you in advance for your reply.

Best regards,

Kristina

Thankyou very much Kristina and I certainly  did not violate any t&c I had done nothing wrong I await your response 

Hello guru I was just wondering how you were going with the investigation of my case thankyou A waiting eagarly  for you reply your sincerely Veronica Coenraad 

Kristina I apologise for my inpatients I was wondering if there has been any progress ? or if there is anything else I can do to get my money from true blue casino

I would like to ask True Blue Casino to comment on this case.

Please explain

hello "true blue" this is not the Australian spirit this is a disgrace  

Kristina could you please try and contact true blue casino for me please and find out why they block my account and are not going to pay me out after they acknowledged I had won please in need thankyou veronica 

Hello Veronica,

True Blue casino sent us a proof that you have multiple accounts open at this casino, which is against the casino's T&Cs, so we rejected your complaint.