TonyBet Casino NL review

Name: TonyBet Casino NL review
Item: TonyBet Casino NL
Rating: 8.6

8.6/10Safety Index High by Casino Guru

Browse recommended casinos

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Owner TonyBet OÜ

Operator Tonybet OÜ

Established 2024

Estimated annual revenues

> $5,000,000

Licensing Authorities

Netherlands (KSA)

OverviewBonusesUser reviews53Safety Index explainedDiscussion1Payment methods3

Recommended casinos for you

1.Funrize Casino

Guru choice

Visit

2.Tao Fortune Casino

Great customer support

Visit

3.Stake Casino

Play in crypto possible

Visit

TonyBet Casino NL Review

This review examines TonyBet Casino NL, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. TonyBet Casino NL has a High Safety Index of 8.6, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our TonyBet Casino NL review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of TonyBet Casino NL

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of TonyBet Casino NL, we have looked closely into the Terms and Conditions of TonyBet Casino NL and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, TonyBet Casino NL appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention TonyBet Casino NL. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, TonyBet Casino NL has landed a High Safety Index of 8.6. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of TonyBet Casino NL evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of TonyBet Casino NL during our review.

Player complaints submitted about TonyBet Casino NL

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found one relevant complaint about this casino.

TonyBet Casino NL user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 53 user reviews given to TonyBet Casino NL, it has a Great User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

TonyBet Casino NL is owned by TonyBet OÜ and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

TonyBet Casino NL has been granted a gambling license in Netherlands issued by Kansspelautoriteit.

Payment methods, win and withdrawal limits

TonyBet Casino NL supports 3 payment options. This includes: VISA, Mastercard, iDEAL.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at TonyBet Casino NL in the table below.

Language	Website	Customer support	Live chat
English			24/7
Dutch			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at TonyBet Casino NL, managing your account, withdrawals, or other matters. TonyBet Casino NL has an average customer support, judging by the results of our testing.

TonyBet Casino NL slots and casino games

TonyBet Casino NL offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 46 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Amatic, ELK Studios, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Network, Booming Games, Iron Dog Studio, Relax Gaming, Oryx Gaming, Gaming Corps, Atomic Slot Lab, Fantasma Games, Koala Games, MGA, Swintt, Max Win Gaming, Backseat Gaming, Ad Lunam, Boomerang Studios, Trigger Button Studios, Gamomat, Kalamba Games, CT Interactive, Spearhead Studios, Four Leaf Gaming, Hacksaw Gaming, 4ThePlayer, Print Studios, Ruby Play, Slammer Studios, Reel Play.

TonyBet Casino NL bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, there are no available bonus offers from TonyBet Casino NL in our database at the moment.

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

No keno

No scratch cards

No eSports betting

Crash games

Language options

Dutch website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (46)

Positives

Good selection of game providers
Daily bonus available
Live chat support is available 24/7
Various responsible gaming options available
Unlimited withdrawals

Negatives

No welcome casino bonus available

Author: Adam Maclean Last updated: 06 Mar 2026 Anything incorrect or missing?Let me know

TonyBet Casino NL bonuses

Browse all bonuses offered by TonyBet Casino NL, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of TonyBet Casino NL

This is a place to share experience with TonyBet Casino NL. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 53 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Kevinn99

Bronze

Chile

• 1 week ago

This is one of the best casinos I've ever played at, until yesterday when they started asking me for bank statements for deposits I made over two months ago. This is NOT for account verification; it seems absurd to ask for this at this point, since I've been playing for several months and now they won't let me withdraw any money because of this.

Fast deposits, good RTP
Depósitos rápidos, buen RTP

Poor customer service
Mala atención al cliente

dotdotdot

Silver

Ireland

• 1 week ago

had a great time here, deposit by paypal and withdraw by paypal which is great, sports section if you want a bet on the football or the casino is where i spent my time has all the latest slots, sign up and verification was very easy, lots of free spins thrown in, ive decided to take a break which is the only reason i left but i will go back for sure

deposit by paypal
sports book and casino
all the latest slots

none!

TonyBet Casino NL

Hey,
Thank you very much for your kind review.

We’re delighted to hear that you enjoyed the ease for payments, found our offered entertainment fun, and had a smooth sign-up and verification process. It’s also great to know you liked the bonus features we offer.

We completely respect your decision to take a break, and we appreciate you choosing to spend your time with TonyBet. Whenever you decide to return, we’ll be happy to welcome you back.

Wishing you all the best!

Vmpgambler

Silver

Finland

• 2 months ago

No complaints about the casino. Welcome offers are standard, playing and finding games is easy.

Betting under one roof is a plus for those who don't want to use multiple sites at the same time or want to centralize their interests.

Even after the welcome bonus, the bonuses offered were at a pretty good level to use.

The withdrawal was successful without any problems.

Fast withdrawals
Nopeat kotiutukset
Betting "under one roof"
Vedonlyönti "saman katon alla"
The casino's game selection is relatively wide
Kasinopuolen pelivalikoima suhteellisen laaja
Hassle-free deposit
Vaivaton talletus
Casino interface
Kasinon käyttöliittymä

The betting interface is "unique", requiring some learning when switching from another platform.
Vedonlyönnin käyttöliittymä "omanlainen", vaatii opettelua siirryttäessä toiselta alustalta.

TonyBet Casino NL

Hey,
Thanks a lot for taking the time to share such detailed feedback!

We’re glad to hear you found everything easy to navigate and that having both casino and betting in one place has been a plus for you. It’s also great to know the bonuses and withdrawal process met your expectations.

We appreciate your review and thank you for playing with us!

JarmoM

Gold

Finland

• 1 year ago

Deposit once and withdrawal fast and without hassle.

But casino send every day same time evening emails and say " Bonus waiting on your account" even you play this possible bonus already same morning.
Support say its automatic system email and i ask if they can fix it and check if bonus is played and lost already or not. Or even change that text .. not say "waiting"

They dont care at all, so i dont want this fake emails what is not true and closed my account.

Withdrawal without ptoblem

Incorrect emails every day
Support who dont care casino customer

TonyBet Casino NL

Hey,
Thanks for taking the time to share your experience.

We’re glad to hear that your deposit and withdrawal went through quickly and without hassle. At the same time, we’re sorry to hear about the confusion caused by the promotional emails you received.

Some of these notifications are sent automatically based on active or recently available offers, which can sometimes make it seem like a bonus is still waiting when it’s already been used earlier. We understand how that can be frustrating, and your feedback regarding the wording is definitely valid.

Thank you for bringing this to our attention.

Dahl421

Bronze

Germany

• 1 year ago

The website is very easy to use, with everything in the right place. The support team is always helpful and attentive. Sometimes, I experience a bit of freezing, but it’s not a big issue. Overall, my experience with Tonybet has been great!

TonyBet Casino NL

Hey,
Thanks a lot for sharing your feedback!

We’re really glad to hear you’re finding the website easy to navigate and that our support team has been helpful when needed. Sorry to hear about the occasional freezing, we’re always working on improving performance to make things more stable.

Appreciate you taking the time to share your experience, and have a great day!

Boss78

Platinum

Canada

• 1 year ago

I have registered with this casino and made first deposit with bonus, so I manage to wager the bonus amount twice more than needed, and had balance of 1500 CAD , when i checked wagering progress bar it shows that I wagered 0/7500.
STAY AWAY!!
bunch of thieves

Games

THIEVES
FAKE BONUSES

Emili55

Bronze

Australia

• 2 years ago

I have to say a big thank you to the Tonybet support team, who helped me a lot. I had a situation with a withdrawal on the wrong card and the whole process was delayed. I contacted the support team and they helped me in 10 minutes. My respect.

TonyBet Casino NL

Hey,
Thanks a lot for your kind words!

We’re really glad to hear our support team was able to step in and sort things out for you quickly. Situations like that can definitely be stressful, so it’s great to know everything got resolved in time.

Thanks again for sharing your experience and we wish you a great day ahead.

Willie55

Bronze

Finland

• 2 years ago

This casino admitted its mistake and acted responsibly. I had announced my gambling addiction before opening the account. The casino returned the deposits because it had mistakenly accepted a gambling addict.

Responsibility
Vastuullisuus
Fast withdrawals
Nopeat nostot

TonyBet Casino NL

Hey,
Thanks for taking the time to share your experience.

We’re glad to hear that the situation was handled responsibly. Player safety and responsible gambling are extremely important to us, and we always aim to take the appropriate steps when such matters are brought to our attention.

Wishing you all the best moving forward.

Coletteblv

Bronze

France

• 2 years ago

I should have come check the review before playing on TonyBet, they have asked me for documents to prove my ID, this ok im used to it. But I am still waiting for my account approval. The process is quite fastidious, and make me wants to play to another casino

TonyBet Casino NL

Hey,
Thanks for sharing your feedback.

We understand that the verification process can sometimes feel a bit lengthy, especially when you’re ready to start playing. While ID checks are a standard part of keeping both players and the platform secure, we always aim to review submitted documents as quickly as possible.

In some cases, additional checks may be required, which can slightly extend the approval time, but once everything is confirmed, your account should be fully approved.

We appreciate your patience and thank you for taking the time to leave a review.

ulisesmoises

Silver

Peru

• 2 years ago

Terrible house, they don't verify my account and it's been 14 days now, don't deposit here, they ask me for proof of the deposit and I sent them the 2 that I have on hand, the one that gives me the application and the one that comes to me by email, but They don't accept any of them, I think they already took my money

nothing
nada

lousy payments
pesimos pagos
terrible account verification process
pesimo proceso de verificacion de cuenta

TonyBet Casino NL

Hey,
Thanks for taking the time to share your experience.

We’re sorry to hear that the verification process has taken longer than expected. In some cases, additional checks may be required to confirm certain details, and the documents provided may need to meet specific criteria in order to be accepted.

If you’re still having trouble with this, we recommend reaching out to our support team again to confirm exactly what type of proof is needed, so the process can be completed and your account verified as soon as possible.

We wish you all the best ahead.

cristibc10

Bronze

Chile

• 2 years ago

This is one of the worst online casinos I have ever played. First they ask you for documents to verify your account and be able to withdraw the money, which is fine. But they never send you an email that your account is verified, they cancel the documents, then accept them, and when you withdraw they tell you that it takes 48 hours to just approve the transaction, which is a lie because on more than two occasions it took them more than 48 hours and canceled without reason. When I asked why they canceled it, they didn't give me a reason, they just said feel free to make another withdrawal. The worst thing is that they returned all the money to your casino account. Finally the only thing I can say is stay away from this casino. They take a long time to pay, they cancel withdrawals for no reason, and even if you upload all your documents, they do not confirm that your account is verified and they tell you that at any time they can demand more documents.

TonyBet Casino NL

Hello!
We are sorry to hear that you have had a negative experience with our website.

We hope you will give us a second chance to check your issue more personally by contacting us at info@tonybet.com

Regularplayer

Bronze

Finland

• 2 years ago

First they confiscated my winnings (2,5k) saying that I have closed my account 2021. I have same details as in 2021 so how the register was accepted? Now they dont wanna pay my 90 deposit back which they promised to pay. Asking for more and more documents which I or my bank cant provide. Never before have had such kind problem

fast deposit

everything else

TonyBet Casino NL

Greetings! We regret to learn of your encounter. Kindly get in touch with our dedicated support team, elaborating on the specifics of the matter. Our team operates around the clock and remains eager to provide assistance at all times.

BCTT

Unregistered user

Canada

• 2 years ago

Worst RTP - ever. I have been playing this site for a couple of months. And decided today after playing 2 x to never return.
How can I play 25-100 a day and NOT win.

The whole is such a scam. Their 96% RTP should really be Return to Operator.

Seriously pass on this joke of a site.

TonyBet Casino NL

Hello there! We are sorry to hear about your experience on our site. Your feedback is important to us and we take it seriously. We would like to investigate the issue further to understand what may have gone wrong. Could you please contact our customer support team with more information about the games you were playing and the issues you encountered? We are committed to providing a fair and transparent gaming experience, and we want to ensure that we address any concerns you may have. Thank you for taking the time to share your feedback with us. We value your trust in our brand, and we hope to have the opportunity to make things right for you.

julioamancio081291

Bronze

Brazil

• 2 years ago

I started playing on this site about three days ago. I had some winnings and went to try to cash out. Only they canceled saying that there was another account associated with me, and I don't have it. This is absurd, because I use my account in several places, at my work, at my house and possibly there may be someone who uses it in the same place. I have more than 7 thousand reais stuck there and they are stalling me to verify my documents and send my funds.

nice layout
Layout agradável

lack of honesty
Falta de honestidade

TonyBet Casino NL

Hey,

Thanks for taking the time to share your review.

Just to clarify, our platform allows only one personal account per player. If our system detects multiple accounts that appear to be linked to the same individual or environment, it may trigger a duplicate account check. This doesn’t necessarily mean any final decision has been made, but it can require additional verification to ensure everything is in line with our Terms and regulatory obligations.

If anything still feels unclear, please feel free to contact our support team via live chat or email so they can review your case in more detail and assist further.

hodziceldin1990

Bronze

Austria

• 2 years ago

updated!!! So I'm now verified and the payout works wonderfully! Great casino and also hats off and respect for the payouts!!

Casino selection
Casino Auswahl
deposit
Einzahlung
Slot selection
Slots Auswahl
Betting is possible without any problems
Wetten ist problemlos möglich

nothing negative !!!!
nichts negatives !!!!

TonyBet Casino NL

Good afternoon! Thank you for your feedback. We are doing our best to pass the verification procedure quickly, we apologize for the wait. In the case of any difficulties, please contact our specialists. We are available 24/7

KivaJumala

Bronze

Ireland

• 3 years ago

TonyBet is an online casino that offers a variety of gaming options including slots, table games, and live casino. The site has a modern design and a wide selection of games, making it a great choice for those looking for a seamless online gambling experience. The customer service team is friendly and knowledgeable and the payment processing times are fast and secure.

TonyBet Casino NL

Hello! Thank you very much for taking the time to leave your feedback. We are very happy that you are satisfied with our service and platform. Always a pleasure to see you!

amybella

Bronze

Canada

• 3 years ago

What can I say about this casino. There is nothing good about it. Worst payouts, limited games, they removed alot of games. Every game has the worst RTP ever. If your willing to lose 99% of the time this is the place to be. Also VPN is not allowed so you will be limited to much more less games. No cashback for losses. Only good thing about this site is the fast withdrawals, that's IF you win.

Fast Payouts
Friendly VIP Manager
Fair Bonuses

Worst RTP in Games
Limited Games Available
No VPN is Allowed
No Cashback for Losses

TonyBet Casino NL

Hello!

We are very sorry to hear that you had an unsatisfying experience. Thank you for taking the time to leave your feedback. We are constantly working to improve our website by increasing the number of games. We would like to point out that using a VPN is forbidden by our terms & conditions as it is necessary for fair and safe gaming. Our support team is always on call if you have any questions, we will be happy to help sort things out.

bannoffaucouyi

Bronze

Austria

• 3 years ago

This casino has great bonuses. There aren't many of them. But you don't often find bonuses with such very loyal wagering conditions. The wagers area even almost adequate. I've taken both Freespins and Reloads. I still do, if I'm in the mood for it.

TonyBet Casino NL

Hey! Thank you very much for your feedback!

leanhale

Bronze

India

• 3 years ago

They have several languages, a lot of live games, and even licenses from Estonia and Great Britain. It's a respected casino with 80+ providers and sports betting. But support there works very slowly.

TonyBet Casino NL

Hello! Thank you so much for taking the time to leave your feedback. We apologise for the wait for a response. We hope we won't disappoint you in the future.

Jonathan

Unregistered user

Canada

• 3 years ago

Found this casino online looking for a sports book to bet on NHL, but discovered a casino section too. Pretty happy with VIP Program.

VIP program

No live streams for sports events

adam78

Silver

United Kingdom

• 3 years ago

Decent Casino. Everything works fine, but nothing too special about it.

Has everything that it should

Not enough games

TonyBet Casino NL

Hey,
Thanks for taking the time to share your thoughts!

We’re glad to hear everything’s been working well for you. Your feedback is always appreciated as we continue to improve the platform.

Have a great day!

Ahi27

Unregistered user

Austria

• 4 years ago

Cruel casino only empty cruel chat here you can only deposit very bad live chat very bad casino because bad in the world !!!!!!!

There is not any
Gibt es nicht

Just rip off cruel live chat !!!!
Nur Abzocke grausamer Live Chat!!!!

TonyBet Casino NL

Hey,
Thanks for sharing your feedback.

We’re sorry to hear that your experience with our platform and live chat support hasn’t met your expectations. Please note that our support team is here to assist with both deposits and withdrawals, as well as any other account-related queries you may have.

If you’re facing a specific issue, we encourage you to reach out to our support team with more details so it can be reviewed and addressed accordingly.

Thank you for your feedback.

Junsu3229

Bronze

Finland

• 4 years ago

Shit casino ever, when the first withdrawal 240 eur and it now lasted 2 weeks, the documents are all pending and the chat does not get answers that how long it takes, f ... g ridicilouse.

No money raised.
Ei saa nostettu raha.

TonyBet Casino NL

Hey,
We’re sorry to hear that your withdrawal experience took longer than expected.

In some cases, processing times may be extended while the required verification checks are being completed. Once all necessary documents are approved, withdrawals are typically processed as soon as possible from our side and are usually quite prompt.

Thank you for taking the time to share your feedback.

Safety Index of TonyBet Casino NL explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of TonyBet Casino NL. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about TonyBet Casino NL and related casinos

(37)

37All3Opened0Unresolved12Resolved22Rejected

Complaints directly about TonyBet Casino NL

Current status Waiting for player to reply 6d 11h 28m 2s

Player cannot access his account.

The player from Chile successfully deposited and completed the casino bonus but faces issues withdrawing his winnings of 1,000,000 Chilean pesos. His withdrawal was initially processed but later rejected, leading to account closure, leaving him unable to access his funds. He has reached out to customer service and emailed the casino with no response.

Read moreRead less

Opened Submitted: 06 Mar 2026

Our verdict Case closed

Player is facing delayed withdrawals due to verification issues.

The player from Chile is experiencing difficulties with withdrawals due to verification issues with his credit card payment method. He provided his ID and bank statements but is unable to submit a statement showing his Tenpo account number, as it is not available in the documents generated by Tenpo. Tonybet continues to reject the verification, creating distress for the player.

Read moreRead less

Resolved Submitted: 25 Feb 2026

Disputed amount: $1,699,120 CLP

Our verdict Case closed

Player’s bonus and spins are delayed due to a glitch.

The player from British Columbia encountered a technical issue with a slot game at Tonybet, which caused his bonus play and 10 free spins to be interrupted. Despite having cleared most of the playthrough requirements, he had not received a resolution from customer support after five days, and the expiry date for his bonus was approaching. The complaint was marked as resolved after the player confirmed that the issue had been addressed. The resolution was acknowledged by the Complaints Team, and the case was closed with an invitation for the player to share feedback on the service.

Read moreRead less

Resolved Submitted: 09 Feb 2026

Disputed amount: ??

Current status Waiting for casino to reply 2d 18h 35m 31s

Player's withdrawal has been delayed and funds removed.

The player from British Columbia faced an issue with TonyBet after they canceled his $15,000 withdrawal and corrected his balance to only the original $1,000 deposit. He had submitted all required documents for verification and believed the handling of his account was unfair and disproportionate. The complaint was closed at the player's explicit request without further resolution. The Complaints Team respected his decision and remained available for future assistance if needed.

Read moreRead less

Opened Submitted: 24 Jan 2026

Our verdict Player stopped responding

Player’s self-exclusion policy was violated.

The player from British Columbia had self-excluded from TonyBet due to a gambling problem, but she was later able to log back into her account and deposit over $4,000, which should not have been allowed. Despite requesting the chat transcript confirming her self-exclusion, the casino delayed providing it, and she sought assistance in recovering her deposits. The Complaints Team attempted to engage the casino for a response and requested evidence, but the casino failed to cooperate. Consequently, the complaint was marked as rejected.

Read moreRead less

Closed Submitted: 02 Jan 2026

Disputed amount: C$4,000

Current status Waiting for Casino Guru to reply 2d 17h 58m 30s

Player's account is blocked due to multiple accounts.

The player from Finland created a new casino account after being unable to reset the password for the original account. While both accounts passed verification, the new account is blocked, and the winnings are denied due to having two accounts. He believes the casino should take responsibility for allowing the creation of a new account under these conditions.

Read moreRead less

Opened Submitted: 19 Dec 2025

Our verdict Unjustified complaint

Player’s account has been closed and balance confiscated.

The player from Ireland had his account closed by Tonybet after he attempted to withdraw winnings, with the remaining balance being confiscated. Despite verification and prior withdrawal approval, he faced repeated requests for additional documentation and considered this treatment unjust. The Complaints Team had attempted to mediate by requesting detailed information from both the player and the casino. After the casino initially failed to respond, the complaint was marked unresolved but was later reopened at the casino's request. Upon reviewing evidence provided by the casino, it was found that the player had submitted an edited document during the KYC process, which violated verification requirements. Consequently, the complaint was rejected due to invalid documentation, and the player was advised to contact the relevant regulator for further assistance.

Read moreRead less

Closed Submitted: 14 Nov 2025

Disputed amount: €2,300

Our verdict Player stopped responding

Player’s account is suspended and withdrawal is delayed.

The player from Quebec was unable to withdraw her winnings due to claims of a third-party transaction, but the casino did not provide further information. Her account had also been suspended. The Complaints Team had attempted to gather more information and extended the response time for the player; however, due to a lack of communication from her, the complaint was closed.

Read moreRead less

Closed Submitted: 26 Aug 2025

Disputed amount: C$75

Our verdict Player stopped responding

Player’s account is suspended and withdrawals are delayed.

The player from British Columbia faced account suspension after a withdrawal, with only one KYC document pending verification. Despite multiple inquiries to Tonybet over the past week, he received only generic responses and no updates on his withdrawals. The Complaints Team was unable to proceed with further investigation due to the player's lack of response to their messages. Consequently, the complaint was closed.

Read moreRead less

Closed Submitted: 06 Aug 2025

Disputed amount: C$6,021

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team noted the delay and advised the player to be patient while waiting for the withdrawal to be processed. However, after extending the communication period, the player did not respond to inquiries for further information, which led to the rejection of the complaint due to insufficient details for investigation.

Read moreRead less

Closed Submitted: 26 Jun 2025

Disputed amount: €26

Show more complaints (+10)