TikiTaka Casino - Player's account is closed and under review.

Γειά σας. Παρακαλώ θα ήθελα την βοήθειά σας. Μέχρι πριν λίγες ώρες είχα λογαριασμό στο tikitaka casino. Σε αυτή την εταιρεία είχα κάνει καταθέσεις και αναλήψεις. Μέχρι πριν λίγες ώρες δεν είχα κανένα πρόβλημα. Πριν μισή ώρα, προσπάθησα να παίξω στην εταιρεία αυτή. Έχω κάποιο κέρδος, 250 ευρώ. Αυτό είναι το υπόλοιπο του λογαριασμού μου. Όμως εντελώς ξαφνικά, δεν μπόρεσα να ανοίξω κανένα παιχνίδι. Έκανα αποσύνδεση και προσπάθησα να συνδεθώ εκ νέου. Δεν μπορώ να συνδεθώ πλέον στο καζίνο αυτό. Υπάρχει μία σημείωση που μου αναφέρει ότι ο λογαριασμός μου είναι υπό εξέταση. Συνδέθηκα με την ζωντανή συνομιλία του καζίνο. Ρώτησα τι συμβαίνει με τον λογαριασμό μου. Μου απάντησαν ότι το καζίνο έκλεισε, δυστυχώς. Μου απάντησαν στη ζωντανή συνομιλία ότι θα μου επιστραφεί το χρηματικό υπόλοιπο. Στη συνέχεια έστειλα email στη γραμμή υποστήριξης και ζήτησα να μου πιστώσουν το υπόλοιπο του λογαριασμού μου στην εταιρία αυτή. Μου απάντησαν ότι θα μου πιστωσουν τα χρήματά μου σύντομα. Παρακαλώ, τι πρέπει να κάνω για να μην χάσω τα χρήματά μου? Σας ευχαριστώ. Περιμένω για την βοήθειά σας

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your communication with casino support regarding the closure of the casino and the return of your funds?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Γειά σας. Ευχαριστώ που προσπαθείτε να επιλύσετε το πρόβλημά μου. Ο λογαριασμός μου στο tikitaka casino παραμένει κλειστός. Ζήτησα εκ νέου από το live chat της εταιρείας να μου επιστραφούν τα χρήματά μου. Μου απάντησαν ότι θα πρέπει να επικοινωνήσω μέσω email. Έστειλα και πάλι email για δεύτερη φορά, αλλά δεν μου απάντησε κανείς.

Thanks for your reply.

Could you please share with me your communication with the casino regarding the return of your funds? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Hello again and thank you for trying to solve my problem. I sent another email and asked for my money. They asked me for some information (name, email, bank name, city and country of bank, bic, iban. Of course I answered and I have already sent them everything twice.. This time was the second time that they asked from me to send details and informations.

Thanks for your reply.

I apologize for any misunderstanding; however, for us to pursue the complaint further, we would need to review your interaction with support regarding the issues you mentioned so far. Kindly send your recent exchanges to my email at [email protected] as evidence.

I appreciate your cooperation in the matter.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nino6655,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas