The player from Greece faced issues completing the KYC process as the casino did not allow her to upload documents from either her mobile or PC. She had submitted her documents via chat and email but received no response, and her gender selection in the profile remained unaddressed. The issue was resolved, and the complaint was marked as 'resolved' in the system, with the player confirming that her concerns had been addressed.
TheSlotz Casino - Player is unable to complete KYC process.
Resolved
Our verdict
Case closed
Amount: €50
TheSlotz Casino
Safety Index:Fresh casinoCase summary
Discussion
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6 months ago
I have been trying since last night to complete the KYC but its not possible. The casino doesn't let me upload my documents from mobile neither from PC. I sent them in chat and they asked me to send my documents by email but no reply yet. Also when i completed my profil i have chosen my gender but its not filled now and they told me they would manually change that but still nothing
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6 months ago
Dear fatoska13,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TheSlotz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Since when are you attempting to withdraw your winnings and complete verification in the casino?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
The issue has been resolved. The complaint can be closed. Thank you.
Automatic translation:
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6 months ago
Dear fatoska13,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
