Thebes Casino - Casino voided winnings from free spins.

Re: NOILY, Some Surprise FreeSpins inside

TT

ThebesCasino

Mer 04:43

Can't see this? View online lolita2424 Forgot Your Password? Play now! Hi NOILY, This Is Your Lucky Day! Get these 25 FreeSpins, so you can continue playing our awesome games on ThebesCasino. Your 25 FreeSpins are ready and waiting for you to use! Pick up your

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NC

Noilly Y. Chinchilla Corrales

À:

noreply@thebescasino.com

Mer 2019-09-25, 17:33

Gracias por sus regalos yo gane más de 1000 dollares con sus bonus pero después me los desaparecieron de mi cuenta diciendo que era dinero imaginnario que como no hice un deposito no me dan el dinero , eso es realmente un robo es como dar un regalo y después quitarlo hablé con las personas en línea y lo único que me dicen es de ver las reglas que no vienen en este mail que ustedes me enviaron tan cordialmente , no es la primera vez que juego tengo experiencia y cuando el dinero no es réal los casinos serios lo especifican mismo cuando uno está jugando, yo quiero mi dinero si no me lo dan me voy a dedicar a publicar de qué manera ustedes engañan a los clientes , en la parte del mail solo dice que hay restricciones no que es dinero imaginario si me hubieran especificado que estaba obligada a depositar para guardar mi dinero lo hubiera hecho . Espero recibir respuesta y no me envíen a leer restricciones que no vienen claras en el mail que me enviaron . Y los operadores son como robot yo tengo una niña enferma y cuando gane pensé en comprar sus cosas de la escuela pero todo era ireal

 segun el

operador  noilly01@hotmail.com

Hello Noily.

Thank you very much for submitting your complaint through our website. We are very sorry that your winnings were cancelled. Unfortunately, in this case, we can’t help you. In casino’s T&Cs it is clearly stated that you can take free spins only once and win a maximum of $100. In case that you take free spins again, all winnings are non-cashable. 

From the casino’s T&Cs:

1.1.7. Only the first free spins/free bonus applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.

The Casino offers free spins for players to try the games, and if they like them, they can deposit and play for real. In case that you make a deposit, you can take promotional free spins. You need to deposit between taking any two bonuses. 

Each casino has a different bonus strategy. But all casinos have the same rule which says that bonuses are for recreational play only. Bonuses should extend the players experience or allow them to see how casino looks like and help them to decide if they want to play in this casino. Taking a number of free bonuses in a row is considered as bonus abuse in every casino. We agree that the casino should mention the rule 1.1.7 in each promotional e-mail and we will suggest this idea to them.

We understand that not everybody reads the terms and conditions. We hope that in the future all bonus terms would be enforced by the system and players would be not able to unknowingly beach terms such as max bet. Unfortunately, now players are responsible for reading the T&Cs and following them. We are sorry but based on what you wrote to us, we have no other option than reject to your complaint.

Regards, Matej

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.