The Pokies Casino - The player's account was blocked.

Hello se3kstarr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Since when exactly were you playing in this casino? How much did you deposit in total? How much was your balance at the time of the account closure? When was the last time the casino responded to you and what was it about?

If you have any additional screenshots or proof please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

hello thank you for accessing my complaint.

deposits from day one "18th April to 21st May totalling $5964.31 aud "

I was banned on 21st may, that was my last time on the casino and the same day was my first ever contact with support, i didn't think anyone existed because of the bot style live chat system they have going on.

I signed up to Thepokies.net on the 18th April, i did not have no funds in the account at the time of them restricting my account. i was actually flicking thru the live chat FAQ when i managed to get thru to a support agent by the name of " Sasha " i had couple issues happening on some days but i couldn't report it to anyone so i took the opportunity to ask the question that got me banned ;\ my question was " Hello, are your slot games pirated copies because i've been seeing some issues in gameplays " at one point i didn't get not a single paying line in temple tumble im sure i counted around 21-23 spins NOTHING. even the game itself just didn't feel right compared to other casinos i've played on. literally i got banned for raising a query and asking a god dam question.

i feel robbed and betrayed like some fool, i question there response they left me witch was " we don't take threats lightly or abusing staff" i did not in anyway abuse or threaten... god i wasn't even angry at the time i literally was being genuinely nice i was concerned about moving forward and depoisting for there on.

screen shots from every transaction i did on my bank to the pokies.net.

Hello se3kstarr,

Did you have any remaining balance at the time of your account closure? Do you have any screenshots of that live chat conversation with the casino?

Hello se3kstarr,

Could you please advise if you had any remaining balance on your account when it was closed?

Yes if you want to count few cents it was below $1 nothing special

Hello se3kstarr,

If you had no real balance on your casino account I would probably recommend to just find a different casino to play in. If you did think that they have rigged games and you even got blocked by them I wouldn't bother with them anymore. It would be a different case with money on your account as the casino has no right to void balance for no reason but they can close accounts anytime even without reason if you have no balance there.

Regards,

Nick

Fair call, so the effort ans deposits put into the casino is useless, I feel that if any player has a issue they will get banned

I count my loses on this one thank you lads

Hello se3kstarr,

It is hard to prove that you would win anything if you would deposit somewhere else. As I mentioned above without the remaining balance the casino is allowed to close the player's account. I'm sorry that we weren't able to help you out more but our hands are tied.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick