Tez888 Casino - Player’s withdrawals are delayed.

It's been 3 days and I still haven't been able to withdraw my funds. Now it's saying that withdrawals are banned.

Dear aminrather68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear aminrather68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This registerd number 6006343290 withdrall amout 37000 withdall date 24 june 4 time complaint plz respond this camplaint plz help this withdrall i have need this payment

Dear aminrather68

If your issue persists,

• Could you please advise if your account is verified?
• Have you made previous successful withdrawals from the casino?
• Have you achieved your winnings with the help of a bonus?
• Is your player's account accessible to you? Can you log in?
• could you please share your communication with the casino where you discuss the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Sir allready 5 complaint sir withhdrall payment realsed

Dear aminrather68,

I didn't understand your last comment. Could you please reply to my previous questions?

Plz realse this withdrall payment allreay one wait plz help this withdrall

I am sorry but I don't understand your comments.

Please read my previous questions and try to assist. If you talked about your issue with support, please share your interaction in the form of screenshots here.

Dear aminrather68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.