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Tomas Bondra

Complaint Specialist

tomas@casino.guru

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Bondra

English
Dear player,I will now transfer the complaint to my colleague Matej (matej.l@... 17 hours ago
Thank you very much for providing the necessary information. I will now trans... 17 hours ago
Thanks for your reply.Could you please specify when you achieved your winning... 17 hours ago
Thanks for your reply.Could you please specify when you made attempts to depo... 17 hours ago
Thank you very much for providing the necessary information. I will now trans... 18 hours ago
We'd like to inform everyone following this case that the player has marked t... 18 hours ago
Thanks for your reply.Have you contacted your bank and asked for assistance?C... 18 hours ago
Hello,Thank you very much for submitting your complaint. I’m sorry to hear ab... 18 hours ago
We regret to inform you that, due to the lack of response from the player to ... 19 hours ago
Hello,Thank you very much for submitting your complaint. I’m sorry to hear ab... 19 hours ago
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