Tea Spins Casino - Player's cashout has been restricted.

Our payment department kindly asks you to request a cashout via another payment method (you can use crypto for a withdrawal).

I didn't deposit via crypto though

I understand, Ann, however this is the only available withdrawal method for you as it seems.

And why is that?

If other members can have bank withdrawals?

Please avoid! Will not withdraw funds, I have over 60 withdrawal attempts and I have the same response withdraw via crypto. They refuse to tell you who their regularly is and will not reply to emails.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore, this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Kristina,

Thank you for your reply. I appreciate your explanation, but I must reiterate some key facts that are being overlooked:

1. I deposited using a traditional bank method – not crypto or any alternative payment system.

2. I have attempted over 50 bank withdrawals in the last 24+ days — all rejected without a valid technical reason or resolution timeline.

3. I have not received a single successful withdrawal to date, nor clear communication from your payment department or license authority.

While I understand that payment method availability may be influenced by third-party factors, your platform continues to:

Accept bank deposits freely.

Deny bank withdrawals without proper explanation or documentation.

Coerce users into using cryptocurrency, which is unregulated and irreversible, and which I did not use to deposit.

This may breach several UK consumer and financial regulations, including:

Consumer Protection from Unfair Trading Regulations 2008

Consumer Rights Act 2015

Card Scheme Regulations (Visa/Mastercard)

AML/CTF rules, particularly in how regulated fund flows are being bypassed

I am happy to consider alternative regulated withdrawal methods if:

They do not involve cryptocurrency

They are subject to consumer protections

They are processed in a reasonable timeframe

However, I will not be forced into using a method I did not agree to, especially one that lacks financial protections.

I have asked the Casino multiple times- Who is your platform’s licensing authority and regulator? each time it is ignored

I have never had a successful withdrawal from this site

I am happy to consider alternative regulated withdrawal methods if:

They do not involve cryptocurrency

They are subject to consumer protections

They are processed in a reasonable timeframe

However, I will not be forced into using a method I did not agree to, especially one that lacks financial protections. I deposited from my bank account I would like the money I have won back in my bank account.

Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I've sent what has been requested to your email, I have more chat screenshots. The casino told me there was a problem with the in-between processing the request, I've since recieved a ticket saying there is an issue with it being cancelled. I have a pending request for the last 6 days - haven't been given a timeline on when I will recieve my withdrawal I have been waiting 33 days now.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Tea Spins Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Tea Spins Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I even opened a different bank account Revolut as other users said that was successful for them. That is still being rejected.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi