The player from Germany had his withdrawal requests approved, but the money didn't reach him yet. The player confirmed the issue was resolved.
SuperSeven Casino - Player's withdrawal is delayed.
Amount: €800
SuperSeven Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
SuperSeven Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
my payout has been accepted and approved but has not reached my account.
I got another amount of 400€ the next day but unfortunately not this one of 800€. I wrote to chat support about this and they said everything is fine. Since Monday this week the do not answer to emailing chat support is no longer available. I'm really worried because I lost a lot of money.
Automatic translation:
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1 year ago
Dear Damm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you accumulated your winnings with or without an active bonus? Would you be able to forward the feedback you received from casino support to my email address tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hi Thomas, I've been playing without a bonus the whole time. There's no problem at all, they just haven't paid.
Support in the last active days also said everything was fine and they checked the whole thing. I also sent a bank statement .etc
and since Monday there is no chat support and no more answers to email. I have written several times in English and in German
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1 year ago
Translation
I got money today. Everything looks fine now
Automatic translation:
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1 year ago
Dear Damm,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
