The player from Germany is struggling to withdraw his winnings from the casino. The player confirmed the issue was resolved.
SuperSeven Casino - Player's withdrawal is delayed.
Amount: €90
SuperSeven Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
SuperSeven Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I've been waiting for a payout for over 2 weeks but superseven casino isn't responding to my emails and live support isn't working anymore. I also got an email that superseven will close on February 9th and is no longer accessible! Are our payouts still safe, what can I do?
Automatic translation:
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2 years ago
Dear aliyesil6210,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 years ago
Translation
Hello, I had previously had successful withdrawals without any problems and my documents are fully verified because I have previously received withdrawals and the winnings were won without a bonus. The problem is that this casino is closing soon because I got an email that it ends on February 9th and was therefore also notified that I should withdraw my money by February 9th but live support is no longer available and my emails are no longer being answered . Thanks and best regards
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2 years ago
Translation
Dear Thomas, I did not request a withdrawal but a payment that I did not receive, did you even understand what I wrote? Superseven closes on February 9th and no longer pays out and not only me but many players now have the problem with the payout because the casino no longer answers nor pays out anymore they are no longer available you understand.. Thanks in advance and best regards
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2 years ago
Dear aliyesil6210,
Dear Thomas, I did not request a withdrawal but a payment that I did not receive, did you even understand what I wrote?
I assure you this is a translation problem only. I understood well the word 'Auszahlung', but the automatic translation from English to German translates the word sometimes differently. It's not something I can control. I apologize for the confusion.
Would you be able to forward the last feedback from the casino regarding your payout to my email tomas@casino.guru? Much appreciated.
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2 years ago
Translation
Hello dear Thomas today money was transferred to my bank account all good and many thanks for everything best regards to casino guru team you are the best
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2 years ago
Dear aliyesil6210,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
