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Superplay Casino Review

Casino closed

Superplay Casino has been closed and no longer operates.

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Genesis Global Ltd.
2022
< $1,000,000
  • Mexico
OverviewUser reviews0Safety Index explainedDiscussion1

Casino closed

Superplay Casino has been closed and no longer operates.

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Superplay Casino Review

Our expert casino review team has carefully analysed Superplay Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Superplay Casino scored a Below average Safety Index of 6.0, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Carry on reading our Superplay Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index of Superplay Casino – Is it fair and safe?

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Superplay Casino Terms and Conditions as part of our review of Superplay Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, Superplay Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention Superplay Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

In our comprehensive review of all relevant aspects, Superplay Casino has attained a Below average Safety Index of 6.0. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: As far as we are aware, Superplay Casino is interconnected with 25 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Superplay Casino.

Terms and Conditions of Superplay Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Superplay Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Superplay Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 0 complaints directly about this casino in our database, as well as 39 complaints about other casinos related to it. Because of these complaints, we've given this casino 12,876 black points in total, out of which 12,876 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Superplay Casino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Unfortunately, there are no user reviews of Superplay Casino in our database yet. If you have had an enjoyable or unpleasant encounter with this casino, please be the first to review and rate it on our website.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

Superplay Casino is owned by Genesis Global Ltd. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

Superplay Casino has been granted a gambling license in Mexico.

Payment methods, win and withdrawal limits

Superplay Casino supports 15 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA Debit, Maestro, Todito cash, AstroPay, Bank transfer, Santander, OXXO, Banorte, SPEI, Visa Credit.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
MXN 30,000 per week No win limit
MXN 100,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Superplay Casino in the table below.

Language Website Customer support Live chat
English No Yes Yes24/7
Spanish Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Superplay Casino, managing your account, withdrawals, or other matters. Superplay Casino has a good customer support, judging by the results of our testing.

Slots and casino games at Superplay Casino

Superplay Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.

Casino games from 37 game providers are offered. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, iSoftBet, Wazdan, 1X2 Gaming, Relax Gaming, Oryx Gaming, Gameburger Studios, Real Dealer Studios, Gluck Games, PearFiction Studios, Leap Gaming, Switch Studios, MGA, Reel Kingdom, Neon Valley Studios, Skywind Group, Slingshot Studios, Gamevy, SpinPlay Games, Neko Games, Gamomat, ALL41 STUDIOS, Zitro, Northern Lights Gaming, Just For The Win, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Wild Streak Gaming, Triple Edge Studios, Crazy Tooth Studio.

Bonuses and codes offered by Superplay Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 4 bonuses from Superplay Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Superplay Casino bonuses for additional information about this casino's offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games

Language options

Spanish website
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (37)

  • NetEnt
  • Pragmatic Play
  • Apricot (Microgaming)
  • Big Time Gaming
  • Evolution Gaming
  • Play'n GO
  • Red Tiger Gaming
  • Wazdan

Positives

  • 24/7 phone support
  • Massive selection of games including wide variety of live dealer games
  • Nice website

Negatives

  • Players depositing through electronic wallets are not eligible to claim Welcome Bonus
  • Low withdrawal limits
  • Withdrawal fees

Interesting facts

  • New online casino only for Mexican residents
  • Registration with National Identity Document
Author & Guarantor: Endri Kaleshi Last updated: 11 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Superplay Casino bonuses

Browse all bonuses offered by Superplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (0)

User reviews of Superplay Casino

This is a place to share experience with Superplay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 0 users

Very positivePositiveNeutralNegativeVery negative

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Safety Index explained

Safety Index of Superplay Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Superplay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

  • Low withdrawal limit: Mex$100,000 / month

Complaints about Superplay Casino and related casinos (211)

211All0Opened34Not solved82Solved95Rejected

Complaints about related Vegas Hero Casino (4)

Resolved Our verdict

Case closed

Disputed amount: Can$2,600
Vegas Hero Casino
Safety Index:Above average
Submitted: 21 Apr 2022
Resolved Our verdict

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Disputed amount: €291.25
Vegas Hero Casino
Safety Index:Above average
Submitted: 06 Apr 2022
Resolved Our verdict

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Disputed amount: €1,934
Vegas Hero Casino
Safety Index:Above average
Submitted: 20 Mar 2022
Resolved Our verdict

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Disputed amount: €210
Vegas Hero Casino
Safety Index:Above average
Submitted: 31 Aug 2021

Complaints about related Casino Lab (18)

Resolved Our verdict

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Disputed amount: $2,661.3
Casino Lab
Safety Index:Above average
Submitted: 02 Dec 2021
Resolved Our verdict

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Disputed amount: $450
Casino Lab
Safety Index:Above average
Submitted: 23 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: £597
Casino Lab
Safety Index:Above average
Submitted: 18 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: £160
Casino Lab
Safety Index:Above average
Submitted: 18 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £600
Casino Lab
Safety Index:Above average
Submitted: 10 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £1,034
Casino Lab
Safety Index:Above average
Submitted: 08 Jun 2021

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Discussion

Superplay Casino Discussion

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Payment methods

Superplay Casino payment methods

Currencies
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