The player from the United Kingdom had reported a delay in his first withdrawal request from an online casino. Despite numerous attempts to mediate the issue, the casino had remained unresponsive. Due to the casino's consistent lack of reaction to multiple cases, we were forced to mark the complaint as "unresolved". This had affected the casino's overall rating and may have potentially influenced their approach. Unfortunately, the player's withdrawal issue remained unresolved due to the casino's lack of cooperation.
Superb Casino - Player's withdrawal request has been delayed.
Black points: 97
Amount: £759
Superb Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Superb Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
Public
10 months ago
The same as many others, they simply are not processing any withdrawals and say there is a delay due to a large number of requests.
Public
Public
10 months ago
Dear RITT,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Superb Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you ever received any withdrawals from this casino in the past?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
10 months ago
No I have never received any withdrawals , this is my first withdrawal request from them.
Public
Public
10 months ago
Dear RITT,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
