Superb Casino - Player’s withdrawal has been delayed.

I was playing with free spins and won a few euros. The wagering requirement was not that big, which I managed to meet easily, and I was left with 100 euros. This was the maximum amount that I could win and withdraw. I have verified my identity to the casino, it has been accepted, and I haven't received any new requests after the withdrawal.

Hello vilmunentero,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Superb Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi Nick!

I have deposited on the site once, I don't remember when my account was verified, I contacted the site after 21 business days when it was still operating under the old brand, no response, now I contacted 4 days ago under the new brand, I am still waiting for a response, so the site has not responded at all, when their 21 business days were full, the same thing is now starting to happen with the Spicyjackpots site, which is apparently Superb's sister casino, I also withdrew 100e from there on 22.12.23 and when I ask about it from there, the answer comes from the machine, that it might take up to 9-21 business days, thank you Nick and the entire Casinoguru team for helping us who would otherwise be ignored! Ps: there is a small attachment about my withdrawal from Spicycasino.

Dear vilmunentero,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.