The player from Portugal had three pending withdrawals totaling 1,200€, but was unable to access the casino website, despite trying on multiple devices. Additionally, he had not received any replies to his email inquiries. The Complaints Team had attempted to gather more information by reaching out for clarification, but the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of communication.
SupaBet Casino - Player's withdrawal is delayed due to website issues.
Amount: €1,200
SupaBet Casino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Good afternoon
I have 2 withdrawals of 500eur and a withdrawal of 200eur pending.
The website doesn't work, it just won't open. I've tried on 3 different computers and 2 cell phones but the site just won't open.
I've already sent an email but nobody replies either.
I don't know what else to do...
In the past I've successfully requested two withdrawals but now the website won't even open.
Automatic translation:
Public
Public
1 month ago
Dear gomalopes,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing. Please allow me to ask you a few questions to clarify your situation.
When was the last time you were able to access the casino website and tried contacting customer support?
Could you kindly send me a screenshot of the error you see when you try accessing the casino?
Could you please confirm if you passed the full KYC verification?
When exactly have you requested the withdrawal of your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
