SupaBet Casino - Player’s account has been closed.

My account was closed for no reason, they just said it was an internal administrative decision, no other reason given. They then asked my for the usual kyc stuff, which i provided, and now it has been 5 days with no answer from their side

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification and closure of your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player since January and I had many successful deposits and withdrawals in this time. My last session was as follows, I deposited 200€ that gave me the option of 100€ bonus money. Then I played a single hand of baccarat of 180€. I won the hand and then I activated the bonus money and played some slots. Stopped playing I think at around 500€(real+bonus). Went to sleep and when I tried to log in the next morning it said that my account was under review. I will provide screenshots of my conversations in a while

they then asked for kyc documents, which i send and now they wont answer me

Thank you very much, Giannisl, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

they approved all of the documents and i made a successful withdrawl. Account still closed tho

Dear Giannisl,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru