This review examines Sunplay Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Sunplay Casino has a Below average Safety Index of 5.4, which indicates that it may not be an optimal choice for most players as far as the casino fairness and safety go. Keep reading our Sunplay Casino review to learn more about this casino and decide whether it is a good choice for you.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Sunplay Casino review, we extensively examined and analyzed the Terms and Conditions of Sunplay Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Considering our estimates and the factual data we have collected, Sunplay Casino appears to be a one of smaller online casinos. In relation to its size, it has a very high value of withheld winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature Sunplay Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in Sunplay Casino having a Safety Index of 5.4, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Sunplay Casino to be mostly fair.
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 654 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 2 players, Sunplay Casino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Sunplay Casino is owned by Sintech Group Ltd., and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
Sunplay Casino is licensed by Anjouan Gaming in Comoros.
Sunplay Casino supports 13 deposit methods. This includes: Boleto Bancario, Bitcoin (BTC), AstroPay, Wire-transfer, Litecoin (LTC), Dogecoin (XDG), Ripple (XRP), Tether (USDT), Ethereum (ETH), Tron (TRX), Paylivre, PIX, PicPay.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
| Withdrawal limits | Win limits |
|---|---|
| EUR 10,000 per month | No win limit |
| USD 8,000 per month | |
| BRL 40,000 per month |
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Sunplay Casino can be seen in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
|
24/7 |
| Portuguese | |
|
24/7 |
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Sunplay Casino, your account, withdrawals, or anything else. According to our tests and collected information, Sunplay Casino has a good customer support.
Players can enjoy these types of casino games at Sunplay Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 55 game providers are available. This includes NetEnt, Apricot (Microgaming), Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Betsoft Gaming, Playson, Evoplay, Ezugi, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Spinomenal, Belatra Games, Booongo (BNG), Betgames, Ho Gaming, Ainsworth, Smartsoft Gaming, Turbo Games, Macaw Gaming, InBet Games, Spadegaming, BF Games, NetGaming, Spribe, Kiron Interactive, Betsolutions, Mascot Gaming, Onlyplay, Spinoro, Bombay Live, Amusnet (EGT), Crazy Tooth Studio, PGsoft (Pocket Games Soft), Gameburger Studios, Gamebeat, Absolute Live Gaming (alg), eBET, Virtual Generation, Caleta Gaming, Pulse 8 Studios, Fazi, Gamzix, Kalamba Games, CT Interactive, Triple Cherry, 7Mojos, EURASIAN Gaming, 4ThePlayer, Netgame, XPG (xprogaming), Ka Gaming.
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by Sunplay Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Browse all bonuses offered by Sunplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sunplay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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