Sportaza Casino - Player's account with winnings has been closed.

Sportaza ha chiuso permanentemente il mio conto senza alcuna motivazione giustificata con dentro un importo di €5000.

Non rispondono al telefono nè tantomeno alle mie mail,

Hello ggandrea,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Il mio account era in fase di verifica ma ho inoltrato tutti i documenti da loro richiesti e non c’è stato alcun problema tanto da farmi utilizzare l’account e versare l’importo per le scommesse.

Ho accumulato le miei vincite anche con l’utilizzo dei bonus, scommesse sportive.

Improvvisamente poi dopo la mia vincita hanno chiuso "permanentemente" il mio account con dentro i MIEI soldi senza un reale motivo in quanto tutti i documenti ed il conto a me intestati non avevano nessun problema.

Ho provato a contattarli varie volte ieri ma non rispondono al telefono nè alle mail.

Sono riuscito a parlare in chat con un operatore che dopo avermi detto che il mio account non risulta esistente ( perché loro lo hanno chiuso ) ha disconnesso la sessione.

Avete bisogno della mail o del nome utente per risalire al conto di gioco?

Hello ggandrea,

As we are not the casino we do not have access to your gaming account anyway. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ggandrea,

I'm Michal, and I have taken over your complaint. I have reviewed your case. Could you please confirm which types of games you played (slots, live casino games, sports betting, etc.) to accumulate your winnings? Have you used the bonuses you have claimed only in sports betting?

Dear ggandrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Grazie Michael,

Ho giocato solo a scommesse sportive utilizzando i bonus richiesti solo per giocate sportive.

Dear ggandrea,

Although I'm sorry you have had a negative experience with Sportaza Casino and I can understand your frustration, unfortunately, as your complaint is sports betting related we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We don't have a branch dealing with sports betting yet. If you haven’t known that yet, our Casino Guru complaint forum deals with complaints regarding online casinos and online casino games only.

We wouldn't be able to competently judge all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal

Casino Guru