The player from the United Kingdom had requested a withdrawal nearly three weeks ago, but had not received any updates or changes in the status of her application. Despite having made a deposit, she encountered repeated responses from the live chat without resolution. The Complaints Team acknowledged the issue of delayed withdrawals with this casino, and attempts to engage with them had been met with no response. Due to the lack of communication from the player, the complaint was closed, but she retained the option to reopen it in the future.
Slots Angels Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £500
Slots Angels Casino
Safety Index:Very lowCase summary
Discussion
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Public
8 months ago
Requested a withdrawal from this company nearly 3 weeks ago and not heard anything and the status of the application hasn’t changed!
I made a deposit therefore I should be able to receive my winnings. when speaking to live chat you get a robot who says the same thing everytime and end the chat!
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8 months ago
Dear anna19111,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to [email protected]?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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8 months ago
Dear anna19111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
