The player from Switzerland had deposited over 4000 Euros into the casino without winning anything and questioned the RTP and software integrity. He expressed a desire to get his money back and threatened further action, including a chargeback on his credit card. The Complaints Team informed him that the complaint could not proceed without sufficient supporting evidence and ultimately closed the case due to inappropriate language used in communication.
Spinrise Casino - Player's funds are at risk with potential illegality.
Closed
Our verdict
Other
Amount: €4,000
Spinrise Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
More then 4000 Euros deposited with not any chance of winning something back!RTP and software can not be correct!If i dont get my money back I will find out where those scammers are and pay them a visit!Also payment provider are illegal!Many articles show illegality online in google resurch by many journalists!I will also make a charge back on my credit card!
Public
Public
10 months ago
Dear massivpuli923,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
10 months ago
Translation
If you deposit 2000 and every second free spin doesn't exceed 30 euros, that's manipulation and no longer fair gaming!
Automatic translation:
Public
Public
9 months ago
Dear massivpuli923,
Please keep in mind that without any actual evidence, we will be forced to close the complaint.
Forward any relevant proof of your claim to [email protected].
Regards,
Nick
Public
Public
9 months ago
Translation
Oh, you're all the same thieves and rip-off artists as the casinos!! All blah blah!! Fuck you all!!
Automatic translation:
Public
Public
9 months ago
Dear massivpuli923,
Unfortunately, we are unable to proceed with your complaint without sufficient supporting evidence.
Additionally, we have noticed the use of inappropriate language in your communication. In accordance with our community guidelines, we must now close this complaint without further investigation. Please note that any further use of offensive language will result in the suspension of your Casino.Guru account.
We appreciate your understanding.
Best regards,
Nick
