The player from Germany had three withdrawals canceled without explanation, totaling 280 euros, and had been waiting for ten days for processing. Despite her account being verified and previous successful withdrawals, the current requests remained unprocessed after four days. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further investigation. Consequently, the complaint was rejected, but the player had the option to reopen it at any time.
SpinJo Casino - Player’s withdrawals are delayed and canceled.
Amount: €280
SpinJo Casino
Safety Index:Fresh casinoSafety Index
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7.2
SpinJo Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.2. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
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1 month ago
Translation
Hello, the following withdrawal has been canceled 3 times without any explanation. There are now 3 pending withdrawals: 100 euros, 100 euros, and 80 euros, all via bank transfer. For ten days, there has been no processing. I already had two winnings a few weeks ago and the withdrawal worked then. Now they are always being canceled. The account is verified, and I played without bonus funds. All games were real money bets. It has now been 4 days with no processing.
Automatic translation:
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1 month ago
Hello Damaca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- What kind of payment method are you using?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Verified for 3 weeks deposit credit card withdrawal bank transfer no no one is available in chat
Automatic translation:
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1 month ago
Hello Damaca,
Did you try to contact the casino e-mail support as well?
I would advise always to contact the e-mail assistance in any online casino if you need to handle something as in most cases, the live chat support is outsourced and they can't provide half of the information to the player as the e-mail support.
Regards,
Nick
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1 month ago
Translation
My payout has been on the way for days now, I'll wait
Automatic translation:
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1 month ago
Translation
Hello, I now have 3 cancellations of the payouts in the chat and by email no help no explanation 180 euros I want to pay out 1x 100 euros was accepted and credited 180 euros always canceled with bank transfer with credit card I have no other payout options please help
Automatic translation:
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1 month ago
Dear Damaca,
Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?
Awaiting your response.
Regards,
Nick
