Spinight Casino - Player's bonus and winnings have been confiscated.

Hello. I want to make a complaint. Yesterday on the 26th of the month I had a bonus at the casino 100% deposit bonus. As I made a deposit of 30 euros the bonus was credited and was available for activation. After I played the real balance, the bonus of 30 euros was lost from my account. I opened the live chat and there Georgia served me. After I explained to her that my bonus was suddenly lost, she did not explain the reason and chose to give me a bonus of 30 euro

by herself. Because I have been playing at these casinos for years, I know very well that there is no withdrawal limit on winnings when it comes to deposit bonuses. I had reached 550 euros in balance and I had just managed to turn it over when suddenly my balance goes to 14 euros. In their live chat I wrote that a mistake has been made and that I want my money back. The only thing they did was to give me 134 euro BONUS which used to have a withdrawal limit x1. Guys I want to help me, Georgia admitted that made a mistake on my bonus . I can't get fool always at casinos and not acting . Please I want help. They took my released money and they gave me bonus money instead . I had 550 euro balance from deposit bonus I wager the amount and they gave me back 134 euro as BONUS.

Dear Aris13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which bonus you wanted to activate with your deposit, and which bonus you received from customer support?

I have checked the Bonus Terms for the welcome bonus, and this is what I found:

5. After the qualifying deposit is made, the player receives the option to activate the deposit bonus and the free spins one by one in the Profile section.

Did you activate the welcome bonus when it appeared in your profile, or you did not click on it? If you didn't click on the Activate button, that might be the reason why the bonus disappeared from your profile once your deposit was lost.

Could you please forward me your entire communication with customer support clarifying the bonuses you received from customer support and the caps applied to your winnings? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Did you accept the offer of 134€ credited as bonus funds? Did you play with this amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika