SpinGenie Casino review

8.8/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Withdrawal limits

Not Limited for EUR

Owner Kinetic Digital

Operator Skill On Net Limited

Platform SkillOnNet

Established 2021

Estimated annual revenues

> $20,000,000

Licensing Authorities

Germany (GGL)

OverviewBonusesUser reviews11Safety Index explainedDiscussion1Payment methods6

SpinGenie Casino Review

This review examines SpinGenie Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. In terms of player safety and fairness, SpinGenie Casino has a High Safety Index of 8.8, which makes it a recommendable casino for most players. Proceed with reading our SpinGenie Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Fairness and safety of SpinGenie Casino

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of SpinGenie Casino, we read and assessed Terms and Conditions of SpinGenie Casino in-depth. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, SpinGenie Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find SpinGenie Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, SpinGenie Casino has achieved a Safety Index of 8.8, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, SpinGenie Casino is related to 45 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of SpinGenie Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

SpinGenie Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of SpinGenie Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to SpinGenie Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 5 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 801 black points in total, out of which 558 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of SpinGenie Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 11 user reviews of SpinGenie Casino, giving it a Good User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

SpinGenie Casino company information and licenses

SpinGenie Casino belongs to Kinetic Digital and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

SpinGenie Casino has a gambling license in Germany. Their license was granted by Gemeinsame Glücksspielbehörde der Länder.

About payment methods and win and withdrawal limits

SpinGenie Casino accepts 6 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , ApplePay, Klarna.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at SpinGenie Casino.

Language	Website	Customer support	Live chat
English
German

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at SpinGenie Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of SpinGenie Casino to be average.

SpinGenie Casino slots and casino games

You can play these types of games at SpinGenie Casino: Slots, Jackpot games.

Titles supplied by 25 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Merkur Gaming, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Playson, ELK Studios, Push Gaming, Wazdan, Booming Games, Relax Gaming, edict, Greentube, Hölle games, Synot Games, Peter & Sons, Gamomat, Apparat Gaming, Games Global, Bragg Gaming, Reel Time Gaming, Hacksaw Gaming.

Bonuses and codes offered by SpinGenie Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from SpinGenie Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: Visit our separate page on SpinGenie Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for EUR

Games

Show all

Slots

No roulette

No blackjack

No betting

No video poker

No bingo

No baccarat

Jackpot games

No live games

No poker

No craps

No keno

No scratch cards

No eSports betting

No crash games

Language options

German website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (25)

Casino screenshots

Positives

Daily slots tournaments
Various responsible gaming options available
Simple and clean website design

Negatives

Live chat support is not available 24/7

Author: Jannete Hills Last updated: 10 Oct 2025 Anything incorrect or missing? Let me know

SpinGenie Casino bonuses

Browse all bonuses offered by SpinGenie Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of SpinGenie Casino

This is a place to share experience with SpinGenie Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 11 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

LosPelosPadentro

Silver

Spain

• 4 months ago

It's a joke, this casino, like Swiftcasino, Playjango, and Playuzu, are the same place. They change their name just so that customers who exceed the deposit limits can continue depositing and the casino, let's say, complies with the regulations. It doesn't let you deposit more, but it redirects you to this other casino where you can, since theoretically it's another one, but even the website is identical. The slots, the chat, even your credit card will already be verified. It's the same but cloned. If I log in with my username to Playuzu and then log in with my tablet to Spingenie with a different username, the system disconnects me. This doesn't happen if they are different casinos.

SlotManiac90

Bronze

Spain

• 11 months ago

This casino stands out with its instant-play games and excellent live casino experience. The games load quickly, and the dealers are professional. On the downside, the bonus terms are tough to meet, and finding low-stakes tables can be a challenge during peak hours.

Strong security features
exclusive VIP events
professional design

Inconsistent customer support knowledge

AcePlayer77

Bronze

Spain

• 11 months ago

This casino is a solid option for those who love slots. The variety of games is fantastic, and many of them have exciting bonus features that make them more rewarding. I’m also happy with the payment options—they offer instant bank transfers, which makes depositing and withdrawing super easy.

Multiple payment options with instant transfers.
Amazing selection of slot games with bonus features.

VIP program lacks sufficient rewards

markthesarkx

Bronze

Spain

• 11 months ago

The live dealer experience is fantastic, but the lag during busy times can ruin the fun. It’s a great platform when everything works smoothly.

Immersive live games
professional dealers

Lag during peak hours
disrupts gameplay

charlesvachon1

Bronze

Canada

• 2 years ago

Don't use this site. They're bonus is a scam. How frustrating it was going back and fourth on email. Was not happy I could not withdraw my money even though I wagered 60x the amount. Games were good but chat was so useless. Do not play here.

Far better sites out there
Bonus is a scam

Helenl

Bronze

Sweden

• 3 years ago

The site is quite easy to navigate, I would like to see various bonuses.

sr158248

Bronze

Brazil

• 3 years ago

I made a withdrawal of 20 thousand reais in addition to canceling, they didn't return the amount to me..😡😡😡

BrentH

Bronze

Thailand

• 3 years ago

Highly recommend SpinGenie when it comes to playing a wide range of slot games. I so appreciate how they are able to include 108 free spins in their welcome bonus package of some sort. Even better, which is my favourite about them, all players like me can claim new bonuses from them every day!! The only reason why I am giving them a rate of 4 is because of their high wagering requirement of 60x.

EDISON17

Silver

Brazil

• 4 years ago

I made a deposit and won the 100 free spins, but when I entered the game I can't play, the game keeps running and I leave the place is locked, I sent an email, chat message but no one responds, I can play the deposited amount due to the rule If I play my deposit before I donate free spins I lose them, it seems that this is a malicious strategy for players not to take advantage of the free spins!

Safety Index of SpinGenie Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinGenie Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in German):
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Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Complaints about SpinGenie Casino and related casinos

(117)

117All0Opened22Unresolved32Resolved63Rejected

Complaints directly about SpinGenie Casino

Our verdict Player stopped responding

Player cannot find withdrawal option.

The player from Spain was unable to find the option to withdraw money from Spingenie, despite the casino's assurances that they were fixing the issue. He noted that the casino was quick to process deposits but slow to resolve withdrawal problems. The Complaints Team was unable to proceed with further investigation due to the lack of response from him, resulting in the closure of the complaint at that time. The player retained the option to reopen the complaint in the future should he choose to resume communication.

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Closed Submitted: 19 Oct 2025

Disputed amount: €872

Our verdict Player stopped responding

Player's account has issues with document verification.

The player from Ontario had a problematic account at Spin Genie, where her documents were marked as verified even though she hadn't submitted any. She was unable to access her $40 deposit due to a location issue and experienced a loop when trying to upload the required documents, resulting in no resolution for months. The Complaints Team confirmed that the casino had lifted the document-related restrictions and initiated a refund request for her deposit. However, as she continued to face access issues and did not provide the required proof of bank account ownership, the refund was ultimately canceled after the majority of her deposit had been used for gameplay. The player had since resolved the location issue and was now able to play games, with her bank ownership document pending submission for future withdrawals.

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Closed Submitted: 26 Apr 2025

Disputed amount: C$40

Our verdict Unjustified complaint

Player's account access is delayed.

The player from Spain had her account become inaccessible after receiving email confirmation of document approval for withdrawal. Despite changing her password, she was unable to log in and withdraw her €2414 winnings. The Complaints Team reviewed the situation and confirmed that the deposits had been made using a third-party payment method without prior authorization, which was against the casino's terms and conditions. Consequently, the casino restricted her account and voided her winnings. The complaint was ultimately closed as rejected, with the decision explained based on the established rules.

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Closed Submitted: 10 Mar 2025

Disputed amount: €2,414

Our verdict Player stopped responding

Repeated verification failures hinder the player's withdrawal.

The player from Canada had been experiencing difficulties withdrawing his winnings from the casino. Despite his numerous attempts to send a verification payment method, the casino had not approved the withdrawal due to inconsistencies in the documents provided. The casino had requested a bank statement showing deposits made to the casino, but the document the player submitted lacked personal details, hence, it was rejected. We had attempted to extend the complaint's timer by 7 days for the player to provide a satisfactory document, however, the player failed to respond. Consequently, we had to reject the complaint due to lack of further information.

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Closed Submitted: 28 Jan 2024

Disputed amount: C$300

Our verdict Other

Player breached self-exclusion and seeks a refund.

The player from Canada had reported a deposit issue with SpinGenie Casino, despite having self-excluded from its sister site, PlayOjo Casino. She had lost CA$3332.33 over the previous 180 days and had sought a refund. The player confirmed that she had self-excluded from PlayOjo in August 2023 and was in the process of self-excluding from SpinGenie. She had completed the KYC process on both sites using the same personal details. However, the player had requested to close the case before a resolution could be found. Consequently, we had rejected the complaint as per her request.

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Closed Submitted: 18 Jan 2024

Disputed amount: C$3,332

Our verdict Player stopped responding

Player’s verification documents have been ignored.

The player from Sweden had reported unresponsiveness from the casino regarding account verification, despite having submitted the requested documents. The casino responded to the complaint, stating that the account had been verified just after the complaint was submitted. The player did not respond to confirm if the issue had been resolved. Consequently, the complaint was rejected due to lack of confirmation from the player.

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Closed Submitted: 18 Oct 2023

Disputed amount: 4,000 kr

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

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Closed Submitted: 25 May 2023

Disputed amount: 421 R$

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Sweden has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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Closed Submitted: 05 May 2023

Disputed amount: 13,000 kr

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from Canada has requested a withdrawal one month prior to submitting this complaint. During the resolution of the complaint the player had stopped responding. Therefore, the complaint has been rejected. Then, the player let us know that winnings have been received by them.

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Resolved Submitted: 18 Apr 2023

Disputed amount: C$1,667

Our verdict Player stopped responding

Player has cancelled her bonus accidentally.

The player from Canada has cancelled her bonus by mistake before completing the wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.

Closed Submitted: 11 Mar 2023

Disputed amount: C$400

Show more complaints (+10)