Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
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Dominika L.
Author
Dominika Lakotova
Casino & Affiliate Communication Specialist
Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
To find out what SpinGenie Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. SpinGenie Casino has a Very high Safety Index of 9.0, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Proceed with reading our SpinGenie Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of SpinGenie Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of SpinGenie Casino, we read and assessed Terms and Conditions of SpinGenie Casino in-depth. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
According to our approximate calculation or collected information, SpinGenie Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find SpinGenie Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in SpinGenie Casino having a Safety Index of 9.0, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.
Note: According to our records, SpinGenie Casino is related to 48 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of SpinGenie Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.
Terms and Conditions of SpinGenie Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of SpinGenie Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding SpinGenie Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 5 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 557 black points in total, out of which 412 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of SpinGenie Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
SpinGenie Casino has a Mixed User feedback score based on the 9 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
SpinGenie Casino company information and licenses
SpinGenie Casino belongs to Kinetic Digital and has estimated yearly revenues over $20,000,000. Based on the revenues, we consider it to be a large online casino.
SpinGenie Casino has a gambling license in Germany. Their license was granted by Gemeinsame Glücksspielbehörde der Länder.
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. In the table below, you can see an overview of language options at SpinGenie Casino.
Language
Website
Customer support
Live chat
English
German
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SpinGenie Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of SpinGenie Casino as average.
SpinGenie Casino slots and casino games
You can play these types of games at SpinGenie Casino: Slots, Jackpot games.
Titles supplied by 33 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Merkur Gaming, IGT, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, ELK Studios, Push Gaming, Wazdan, Relax Gaming, edict, Greentube, Gameburger Studios, Atomic Slot Lab, Reel Kingdom, Hölle games, Synot Games, G Games, Peter & Sons, Gamomat, Apparat Gaming, Games Global, Reel Time Gaming, Apex Gaming, Epic Industries, Wild Streak Gaming, Triple Edge Studios, Hacksaw Gaming.
SpinGenie Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 1 bonus from SpinGenie Casino:
108 EXTRA SPINS on Big Bass Bonanza
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Kinetic Digital
Operator
Skill On Net Limited
Platform
SkillOnNet
Established
2021
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinGenie Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at SpinGenie Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 2
Not Available: 13
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by SpinGenie Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by SpinGenie Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
EUR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
German
All languages (1)
German
Live chat
Available in
2 languages
EnglishGerman
All languages (2)
English
German
Customer support:
Available in
2 languages
EnglishGerman
All languages (2)
English
German
Live chat rating
Subpar
Based on 4 tests
Date and tester
Rating
28 Feb 2025
Michaela S.
Subpar
19 Mar 2024
Michaela S.
Subpar
19 May 2023
Burak O.
Subpar
13 Dec 2022
Jannete H.
Subpar
E-mail support rating
Subpar
Average response time: 1h
Based on 1 test
Date and tester
Response time
Rating
28 Apr 2026
Jara K.
1h
Subpar
User reviews
User reviews of SpinGenie Casino
This is a place to share experience with SpinGenie Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 9 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 10 months ago
It's a joke, this casino, like Swiftcasino, Playjango, and Playuzu, are the same place. They change their name just so that customers who exceed the deposit limits can continue depositing and the casino, let's say, complies with the regulations. It doesn't let you deposit more, but it redirects you to this other casino where you can, since theoretically it's another one, but even the website is identical. The slots, the chat, even your credit card will already be verified. It's the same but cloned. If I log in with my username to Playuzu and then log in with my tablet to Spingenie with a different username, the system disconnects me. This doesn't happen if they are different casinos.
Es una tomadura de pelo, este casino al igual que Swiftcasino, Playjango y playuzu Son el mismo sitio. Cambian nombre solo para que los clientes que pasen los límites de depósito puedan seguir depositando y el casino digamos cumple con la norma. No te deja depositar más peto te redirige a este otro casino donde si puedes ya que teóricamente es otro peto incluso la página web es idéntica.. Las slots, el chat, incluso tu tarjeta de crédito ya estará verificada es lo mismo pero clonado. Si entro con mi Usuario al Playuzu y a la v3z entro con la Tablet al Spingenie con otro nombre Usuario el sistema te desconecta. Esto no pasa si son casinos distintos
• 1 year ago
This casino stands out with its instant-play games and excellent live casino experience. The games load quickly, and the dealers are professional. On the downside, the bonus terms are tough to meet, and finding low-stakes tables can be a challenge during peak hours.
Strong security features
exclusive VIP events
professional design
Inconsistent customer support knowledge
• 1 year ago
This casino is a solid option for those who love slots. The variety of games is fantastic, and many of them have exciting bonus features that make them more rewarding. I’m also happy with the payment options—they offer instant bank transfers, which makes depositing and withdrawing super easy.
Multiple payment options with instant transfers.
Amazing selection of slot games with bonus features.
VIP program lacks sufficient rewards
• 1 year ago
The live dealer experience is fantastic, but the lag during busy times can ruin the fun. It’s a great platform when everything works smoothly.
Immersive live games
professional dealers
Lag during peak hours
disrupts gameplay
• 2 years ago
Don't use this site. They're bonus is a scam. How frustrating it was going back and fourth on email. Was not happy I could not withdraw my money even though I wagered 60x the amount. Games were good but chat was so useless. Do not play here.
Far better sites out there
Bonus is a scam
• 3 years ago
The site is quite easy to navigate, I would like to see various bonuses.
• 3 years ago
I made a withdrawal of 20 thousand reais in addition to canceling, they didn't return the amount to me..😡😡😡
Fiz um levantamento de 20 mil reais além de cancelar não me devolveram o valor pra mim..😡😡😡
• 4 years ago
Highly recommend SpinGenie when it comes to playing a wide range of slot games. I so appreciate how they are able to include 108 free spins in their welcome bonus package of some sort. Even better, which is my favourite about them, all players like me can claim new bonuses from them every day!! The only reason why I am giving them a rate of 4 is because of their high wagering requirement of 60x.
• 4 years ago
I made a deposit and won the 100 free spins, but when I entered the game I can't play, the game keeps running and I leave the place is locked, I sent an email, chat message but no one responds, I can play the deposited amount due to the rule If I play my deposit before I donate free spins I lose them, it seems that this is a malicious strategy for players not to take advantage of the free spins!
Fiz depósito e ganhei os 100 giros grátis,porém ao entrar no jogo ñ consigo jogar,o jogo fica rodando e ñ sai do lugar está travado,mandei e mail,mensagem no chat mas ninguém responde,ñ posso jogar o valor depositado devido a regra q se jogar o meu depósito antes doa giros grátis eu as perco,pelo jeito é uma estrataegia mal intencionada para q os jogadores ñ usufruam dos giros grátis!
Discussion
SpinGenie Casino discussion
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