Spinaro Casino - Player dealing with verification issues.

Hello,

I've sent all verification in twice but they still refuse it.

I get the feeling they just don't want to pay out....same verification I send to a couple other casinos.

I don't play with a bonus.

Hello Roberta,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinero Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thankyou for you email.

I just heard back and hopefully the bank statement I sent in is the final document. I do online banking so we I don't get October's till the beginning of November but I took a screen shot of my transfer from my bank account with my name on it as well as driver's license, utility bill .

I think the bank statement is to personal but they said it has to have my name on the statement which it does.

Thankyou.

Haven't heard back since this email..I'll be patient...lol

Just noticed this now...this is the right casino....my apologies.

Hello Roberta,

As it has been 2 weeks since the verification begin, can you please advise what is it's current status? If there is still no update, we will try to intervene.

It will be 2 weeks this Friday since the verification began and this is the last thing they sent me after I submitted everything.

Goodmorning,

I went on chat this morning with the casino...finally after uploading the same document 3 times my account was verified and also I did mention I filed a complaint regarding this with your team.

I knew there was nothing more I could send them .

Without your team working on complaints on behalf of the player I think some of these casinos would carry it out as long as they can and hoping people would lose patience and just play the money through.

Thanks for your correspondence regarding this issue.

Dear Roberta,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru