The player from Singapore faced a pending withdrawal of his $40 bonus balance after fulfilling the 40x wagering requirement. Despite having completed KYC verification, the withdrawal remained unprocessed for several hours. The issue was resolved after a brief delay, and the player confirmed that everything was settled. The complaint was marked as 'resolved' in the system.
SpinBet Casino - Player's withdrawal is delayed.
Amount: $40
SpinBet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
Public
Public
4 weeks ago
Tried to withdraw my 40usd bonus balance after completing the 40x wagering requirement, but still pending after quite a few hours/half a day.
Support told me to verify kyc, which i did swiftly but withdrawal remains pending for the above mentioned time.
Will update here if i get my withdrawal or not
Public
Public
4 weeks ago
Dear weijiethe,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Public
Public
4 weeks ago
14 days is a little long, since they have verified all my files and documents.. So it shouldnt take them 2 weeks to send $40usd.. I will give them a day or 2 and update below.
Update: finally fixed and everything is settled.
Public
Public
4 weeks ago
Dear weijiethe,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
