The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.
Spinaro Casino - Player's withdrawal is not being processed.
Amount: €48
Spinaro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
hello guru . i made a withdraw request to this casino since 4 days .after a lot of presure to live chat they send me an email .that said they dont accept revolut ibank to withdraw .also they say that can not make the withdraw to the same way i deposit .to my skrill card . is the first time a hear something like that . please help me to get my money .thank y
i will attach the deposit and the email i received
Public
Public
10 months ago
Dear kirkosnex51,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Is there any alternative withdrawal method that you could use?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Public
Public
10 months ago
Translation
No. this is the first withdrawal requested. in all the casinos I've played. the deposit method is automatically the withdrawal method. also first time they refuse to pay revolut. revolut is a regular bank. it makes no sense for them not to accept anything. it is illegal not to recognize revolut as a bank. finally I will try to request a withdrawal in a Greek bank. maybe this will help
Edited by a Casino Guru admin
Automatic translation:
Public
Public
10 months ago
Thank you for your reply, kirkosnex51. I hope I understand correctly that you currently have a pending withdrawal. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
Additionally, I would like to kindly ask you to either reply in English or use the Greek alphabet. Google Translator which we use to translate all content on our website is not able to translate Greeglish. Thank you for your understanding.
Public
Public
10 months ago
Yes i made a new withdraw request .this time with greek i bank .also i want you to know that on sunday i got some free spins from a promotion they have .i won 1 $ .then i finish the wager and won another 48$ .so know i have 2 withdraws .they are pending .
Public
Public
10 months ago
they reject again my withdraws .now they said that the card statment is missing .i sent it again .really i dont take it anymore .there have past 10 days .and every time they find a new excuse not to pay .please step in .i can not get out with this casino
Public
Public
10 months ago
Have you already provided the necessary documents, please? Could you please advise if you currently have any pending withdrawals?
Public
Public
10 months ago
Yes i have sent them everything they asked .i made a new withdraw again after they cancel the previous one
Public
Public
10 months ago
Could you please post a screenshot of your withdrawal history here in this thread?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Public
Public
10 months ago
Yesterday i get my money to my greek iban .the withdraw complete .but please let the people now that you can not withdraw to the card you deposit and also the don not accept revolut .i want to post that facts .and last my withdraw took 15 days
Public
Public
10 months ago
Dear kirkosnex51,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
