A Finnish player had initiated a withdrawal of €390, but it had remained unprocessed after 5 days. Despite the casino's standard processing time of 72 hours, no completion date had been given. The player's account had already been verified. After our advice to wait for 14 days since the withdrawal request, the player had confirmed the receipt of their funds. Consequently, we had marked the complaint as 'resolved'.
Spinaro Casino - Player’s withdrawal is delayed.
Amount: €390
Spinaro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
6 months ago
Hello Casino Guru!
I have withdrawn my funds 390e, but my withdrawal has not been completed for 5 days. When I asked the customer service, they said it will be completed. They can not answer date it.
Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.
Account is verified.
Please help me.
Public
Public
6 months ago
Dear 5801451,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
5 months ago
Dear 5801451,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
