The player from Germany deposited €4 in a new casino for the first time, but the funds never appeared in her casino account. The casino initially told her to wait 24 hours, then said it could take up to five days. The complaint was closed as the player stopped responding.
Spinarium Casino - Player's deposit is delayed.
Amount: €4
Spinarium Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Good day, I made a deposit in this casino for the first time on 09/03. As the casino is new and I don't trust new casinos, I deposited only €4 via bank transfer. The money never made it to my play account.
First, they strung me along telling me to wait 24 hours as it can take up to 24 hours, then after I reached out 24 hours later, they told me to wait 5 days. I have never heard of a casino before where it takes up to 5 days for the deposit to be credited to the play account.
I have money to be gambled and when I make a deposit, I know why and what for, thankfully it's not a lot of money as I made only a minimal deposit suspecting that this casino might be crap. But I surely won't gift this casino €4! Even though it's a small amount, I insist on getting it back because it's the principle that counts! We are all not playing with play money and deposit real money, and this casino just keeps funds, which I see as scam and that's my only issue. I want my money back, I don't care if it's only €4, I won't give these fraudsters any money.
Automatic translation:
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8 months ago
Dear MyLo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
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8 months ago
Translation
Hello, my payment provider is my bank. My bank has nothing to do with it because the money was transferred and it was debited from my account and is shown as debited on my bank statement, so what should my bank do? I don't understand your logic at all and it seems pretty pointless to me.
I have nothing to do with the casino's payment providers! The casino has to take care of this problem and not me because the casino offers the payment providers and not me.
In addition, I never have any problems with deposits via bank transfer in other casinos, only in this casino.
I thought this forum was there to help players with problems like this. I guess I was wrong.
Edited
Automatic translation:
Public
Public
8 months ago
Dear MyLo,
As this is a daily case on our website, I would recommend to follow our processing way - please contact your bank, get a reference number from them (or a payment confirmation) and send it to the casino so they will be able to locate your payment.
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7 months ago
Dear MyLo,
We haven't hear from you in the last week. Please note that we will be forced to reject the complaint if you won't answer within the next 7 days.
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