Spinanga Casino - Player's withdrawals delayed.

Hello, I've had 3 "pending" withdrawals for several days, despite the site stating it would only take 1 to 3 business days...we are already on the 4th day and it looks like they're not paying...in addition to the negative reviews I've read online... is this site a scam? In the chat, they don't provide solutions and tend to just copy and paste a message. When you complain, they simply close the chat.

Dear Nole77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

The account is verified, my concern is the various excuses and lies they say to not give me my money

Thank you for your reply, Nole77. I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Ok, let's wait, thanks.

They still don't pay...

I did one on Monday and two on Tuesday, and we are still waiting without meeting the deadlines. Those from the previous complaint did arrive. Let's hope these arrive although on Friday at noon I already doubt it

And they keep answering that patience and with copy and paste, 4 days waiting and 3 of the other two

Thank you for your reply, Nole77. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise us on the current status of your withdrawal request? Is it still marked as pending in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.