The player from Greece had made three withdrawal requests totaling 493€ since 30th January 2024, but the process was delayed due to alleged technical issues on the casino's website. The player had expressed frustration over the delay and the casino's lack of communication. Despite the casino's claim that no verification was needed, the withdrawal process took longer than expected. However, the issue had eventually been resolved, and the player confirmed receipt of her winnings. Consequently, we had marked the complaint as 'resolved'.
Spinanga Casino - Player's withdrawals are delayed due to website issues.
Amount: €493
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
I have made 3 withdrawals totaling 493€ since Tuesday, the 30th of January, 2024, and I keep getting excuses that my request is close to approval, that their page has technical issues they are fixing. I am starting to believe that I will never receive my money!!!!
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9 months ago
Dear mairaklft,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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9 months ago
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My account says on their page that no verification is needed, It's been so many days and they're still giving me various excuses.
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9 months ago
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Good evening,
Today is 1 week since I made my withdrawals (5 business days) and still no news or even my request approved!!!
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9 months ago
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The matter can be closed, I received the money!!!
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mairaklft, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
