The player from Greece had had issues with processing a withdrawal of his deposit and winnings, totaling 119 euros, from Spinanga3. Despite his attempts to reach out to their customer service, he had received no response. After the complaint had been filed, the casino had restored the player's balance and apologized for the inconvenience. Consequently, the player had considered the issue resolved and the complaint had been marked as 'resolved' by our team.
Spinanga Casino - Player's withdrawal request cannot be processed.
Amount: €119
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
I made a deposit of 100 euros at https://spinanga3.com/en/ I played only one bet and then I tried to withdraw my deposit and winnings a total of 119 euro. When I press withdraw a message appear to me that it can’t be processed and I have to speak with customer service. This incident took place at 12/2/24. I spoke with them on live chat annd with multiple email and inform them about everything. But they just not answering me.
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9 months ago
Hello fr9pmkc44y,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Dear fr9pmkc44y,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
I got this answer today.
Administration (Spinanga)
22 Feb 2024, 12:36 EET
Dear Konstantinos,
Thank you for your patience.
We would like to inform you that your balance on Spinanga was restored. Please accept our sincere apology for the inconvenience caused.
Best regards,
So I think we can close the case. Thanks a lot
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8 months ago
Dear fr9pmkc44y,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
