HomeComplaintsSpinanga Casino - Player's withdrawal is delayed.

Spinanga Casino - Player's withdrawal is delayed.

Amount: €500

Spinanga Casino
Safety Index:Very high
Submitted: 31 Aug 2024 | Case closed : 15 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Spain had requested a withdrawal on August 8, which remained in processing after more than three weeks. Despite repeated inquiries, the casino consistently stated there was a delay but assured that the money was safe. We attempted to gather additional information from the player to assist with the issue but received no response. As a result, the complaint was rejected due to the lack of information needed for further investigation.

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2 months ago
Translation

I requested a withdrawal on August 8, and it's still processing. Every time I write to them or enter the live chat, they tell me the same thing. There's a delay, but everything is fine, your money is safe. But this is not serious; more than three weeks have passed, and we're still in the same situation. I'm afraid this casino might be a scam.

Automatic translation:
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2 months ago

Dear lasagai70,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino. Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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2 months ago

Dear lasagai70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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