The player from Italy had requested a withdrawal on 07/22/2024, and it had remained pending. Initially, they were told it would take 3 to 5 days, but they were later informed of delays due to high winnings over the weekend. The player sought an explanation for the delay. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system.
Spinanga Casino - Player’s withdrawal is delayed.
Amount: €500
Spinanga Casino
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I requested a withdrawal on 07/22/2024 and it's still pending. Initially, the chat support told me it takes 3 to 5 days excluding Saturday and Sunday. Now they respond that due to a weekend with many winnings, there are delays in payments. Perhaps something isn’t clear... could I get some explanations? I'm still waiting for my withdrawal to be processed.
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3 months ago
Hello vitocali791,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Good morning my account is not verified and security there will be other days to wait, I have not used bonuses and I played with real money and it is the first time I withdraw.... in the days spent in chat they told me that it took from 3 to 5 days now they have changed the version...too many withdrawals and I still have to wait......I feel screwed......
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3 months ago
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Hi, I could add that they canceled my withdrawal without even notifying me. I requested the withdrawal again last week and it's still pending 
I had to write to the chat to get explanations but they didn't even notify me
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3 months ago
Dear vitocali791,
So since when exactly is the new payment pending? Did you try to initiate the verification on your own?
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3 months ago
Translation
I did the last withdrawal again on 1/8 and I checked it myself, how do I start it and what should I do by contacting the staff via chat? They promised me that the procedure was faster.....but that hasn't been true since as I see
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3 months ago
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Today is the fifth day and still nothing, now it has become a challenge to get the bank transfer from this casino.......I don't hope for it anymore.....it's shameful
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3 months ago
Dear vitocali791,
As stated in my first post, withdrawals may take up to 14 days. Please let me know in case it would take longer. Until then I can only recommend to wait.
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3 months ago
Dear vitocali791,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Dear vitocali791,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
