The player from Germany had deposited €600 at Spinanga and requested a €500 withdrawal. Despite the withdrawal process typically taking 3-4 days, the status remained 'In Process' for a week and did not change. We advised the player to wait at least 14 days for the withdrawal process. After receiving no further communication from the player, the complaint was closed due to lack of response.
Spinanga Casino - Player's withdrawal has been delayed.
Amount: €500
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
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5 months ago
Translation
Hello.
I deposited €600 at Spinanga and eventually decided to withdraw €500. The withdrawal process is supposed to take 3-4 days, but I have been waiting for a week now and the status hasn't changed. The status of the withdrawal has been "In Process" for a week. This is not normal! I'm getting worried! I depend on this money and need it as soon as possible. Please help me...
Automatic translation:
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5 months ago
Hello Mert4343,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinagoCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
Hello Nick.
My account does not need verification. I have collected all winnings with real money and have never used a bonus. I recently wrote to the live chat today, who told me they cannot give me any information about when my withdrawal will be ready.
LG Mert
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5 months ago
Translation
It would be great if you could help me. I don't know what to do and just want to get my money from this casino...
Automatic translation:
Public
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5 months ago
Hello Mert4343,
Please note that we recommend to wait at least 14 days for any withdrawal. Let us know if it would take longer, until then, I can only advise to wait.
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5 months ago
Translation
All right… then I’ll just wait a few more days…
Automatic translation:
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5 months ago
Hello Mert4343,
Can you please advise if there's been any update regarding the matter? If still not, we will try to intervene.
