HomeComplaintsSpinanga Casino - Player’s withdrawal has been delayed.

Spinanga Casino - Player’s withdrawal has been delayed.

Amount: €1,500

Spinanga Casino
Safety Index:High
Submitted: 24 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 12h 45m 34s

Case summary

11 hours ago

The player from Spain won over €5000 and made multiple withdrawals, receiving only €300 so far. She is still waiting for three withdrawals of €500 each, which have been processing for over 15 days. Now, she is unable to access the casino link due to an error.

Public
Public
yesterday
Translation

I won over €5000, I don't remember the exact amount. I made some withdrawals and they paid me about €300. I still have €1500 left, which are three withdrawals of €500 each. They keep telling me the same thing, that they are processing it, and it's been more than 15 days. Now I can't even access the casino link! It gives me an error.

Automatic translation:
Public
Public
yesterday

Hello Greenbeast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you received a payout from the casino?


Looking forward to your answer.

Regards,

Nick




Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Waiting for approval
Waiting for approval
11 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
11 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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