The player from Greece had used a 100% deposit bonus and free spins at a casino. After playing for several hours, the casino had deducted the bonus and the player's winnings, stating that the redeem period for the bonus had expired. The player had claimed that only 4 hours had passed since he activated the bonus. We had requested evidence from the player to support his claim, including screenshots of the transaction history and a conversation with the casino's customer support. However, the player had failed to respond to our request within the given time frame, leading us to reject the complaint due to lack of evidence.
Spinanga Casino - Player's bonus and winnings have been confiscated.
Amount: €50
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I used the 100% first deposit bonus option + 30 freespins. I deposited 25 euros and activated the offer! Afterward, I started playing and after about 3 hours they deducted the 25 euro bonus as well as my real balance (the money I had already won) telling me that the 24 hours required to redeem this specific bonus had elapsed, which of course is not true! Scammers, liars, and thieves!
Automatic translation:
Public
Public
7 months ago
Dear paschouale,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Spinanga Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the link to the bonus you activated? If you activated your bonus through email, please forward me the email. My email address is veronika.l@casino.guru.
Could you please specify the exact time you made a deposit into your casino account and the exact time you activated your spins?
Have you communicated with the casino customer support regarding this problem?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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7 months ago
Translation
Good evening Veronica, I used the link from Google directly...https://spinanga.com/gr/registration , I registered by choosing the bonus below
.Then at 3:30 I made a deposit of 25 euros and at 3:36 I activated the bonus
, you can see the time in the photo too! Then after playing with my real money I won some small amounts and having about 50 euros in my account it all disappeared and the amount was zero! Obviously, I immediately went to live chat asking why and their response was that the 24 hours required to complete the goal had passed (note that this was at 7pm, so only 4 hours had passed)! In fact, I was informed that I had accepted a bonus the day before, something which OF COURSE is not the case. Then, as I was clueless and he spoke to me rudely, I asked to delete my account and they did it immediately please .People are cheaters and liars!!
Automatic translation:
Public
Public
7 months ago
Could you kindly provide me with the conversation you had with customer support regarding your canceled bonus?
I understand that you've closed your account. However, in order for us to assist you effectively, we'll need some evidence to support your claim. Could you please provide screenshots of your transaction history? Specifically, we require screenshots showing the time you made your deposit, activated your welcome bonus, and the exact time the casino confiscated your winnings.
Without sufficient evidence, it becomes challenging for us to address this issue with the casino on your behalf. We appreciate your cooperation and understanding in this matter. Thank you.
