The player from Germany deposited 75 euros but is unable to log in due to an administrative decision. He has requested a refund multiple times via email since Monday but has received no response.
Spinanga Casino - Player's account has been closed unexpectedly.
Amount: €75
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Spinanga Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
2d 13h 40m 24s
Case summary
4 days ago
Public
Public
1 week ago
Translation
Hello, I deposited 75 euros on Monday, and a few hours later I couldn't log in anymore. I haven't claimed a bonus or anything else. In the live chat, they told me it was an administration decision. I've sent several emails since Monday, requesting a refund. Not a single response yet. I hope someone here can help me.
Automatic translation:
Public
Public
1 week ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Was there any gaming activity? How much was your deposit and the balance remaining on your balance?
- Did you fill out your player's profile with accurate personal information?
- Which payment method have you used for the deposit?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 week ago
Translation
Hello, I deposited €75 via Funid on Monday and haven't played anything up until then. A few hours later, I tried to log in, but it wouldn't work. No explanation as to what might have happened. Of course, I entered my correct details. Before that, I'd always been able to withdraw without any problems. The account closed overnight. There are €75 in the account. I want the money back.
Automatic translation:
Public
Public
4 days ago
Thanks for the detailed explanation
- Have you received any more specific reply or justification from the casino support since your last post?
- Has the casino refunded your deposit since your last post?
- If there is any more communication between you and the casino to support your complaint, please share it with me at tomas@casino.guru
Public
Public
4 days ago
Translation
Hello, I still haven't received my deposit. I just received an email stating that the case is being investigated. I just sent you this email.
Automatic translation:
Casino Guru is examining the case
