HomeComplaintsSpinanga Casino - Player hasn't received her withdrawals.

Spinanga Casino - Player hasn't received her withdrawals.

Amount: €500

Spinanga Casino
Safety Index:Very high
Submitted: 02 May 2024 | Case closed : 22 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Spain had processed three withdrawals that were not reflecting in her bank account. After reaching out to the player for more information about the withdrawal requests, the Complaints Team had extended the response time by seven days. However, the player failed to provide the requested details within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

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6 months ago
Translation

Good morning

I have 3 completed withdrawals and they are not appearing in my bank and they do not know why

Automatic translation:
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6 months ago

Dear Kuki86, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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6 months ago
Translation

Thank you very much, If I have made them before, it already appears to me that there are 3 2 withdrawals, thank you very much for everything

Automatic translation:
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6 months ago

Thank you for your reply, Kuki86. When did you make the last successful withdrawal and how many days did it take to be processed? Could you please advise when exactly you requested the latest unprocessed withdrawal(s)? Please post a screenshot of your withdrawal history here in this thread.

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5 months ago

Dear Kuki86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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