Spinanga Casino - Player faces delayed resolution with casino rewards.

Ich habe alle Sperre gesammelt und die Zahlen mit dir Belohnung einfach nicht aus und nennen mir kein Grund im Chat sind nur Bots über E-Mail lesen ich immer das gleiche weit Bemühuen und das problem zu lösen seit 3 wochen

Dear Igorder,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinanga Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify the date when you finished the Spears collection (unlocked all 10 cards)?
• Have you received any notification or confirmation via email that the bonus has been awarded to you for finishing the collection?
• Do you have any screenshots in which your casino account nickname is visible so that we could connect the reward you claim with your account? The screenshot you shared doesn't have any information as to who the account belongs.
• Do you have access to your game (betting) history?  If yes, could you please share it?
• Have you received any specific responses regarding your issue from the casino?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Was los kann man die B*** jetzt irgendwie f*** oder seit ihr auch alle nur am Laber

I must warn you that this kind of language will not be tolerated. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you.

Unfortunately, you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance. 

Dear Igorder,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru