Spilleboden Casino - Player claims that payment has been delayed.

All my payouts are "completed" in my account on the site. They approved the first 3 (I had to make 9 X 10.000dkk payout requests) even though they state no limits on withdrawls. So I did that. They approved the first 3 totalling 30.000dkk 16/12 and I received 20.000dkk 17/12 All through Trustly. I have now as of today’s date not received a kroner more. I have repeatedly asked for transaction numbers for the payout to Trustly because they have stated many times the funds were sent. So if that is true send me the transaction numbers so I can find my money. They keep saying over and over to be patient that the relevant department is looking into it! I have had it and I am done with this shit!! How can these people literally steal 70.000DKK from people and think nothing of it?? Why did 20.000DKK go through and not the rest, and not the 10.000kr made on the same day as the 20.000DKK. I have screenshots of all the chats, I have sent them my bank statement the last 4 days because I HAVE to prove I didn’t receive any money since 17/12, yet they will not provide me with what i need! I would be forever grateful if you could get my money or some sort of tracing number. I have missed 4 days of work because of this and all the stress this has caused me. I have lost total faith in all humanity.

Dear LONN,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear LONN,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear LONN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.