Spartan Slots Casino - Player’s account has been deactivated.

I deposited a total of R490 casino account locked email says found discrepancies if this is the case why still spamming me with offers why not lock the account before depositing as immediately after I deposited the account was locked I've asked for a refund I've sent my docs I'd proof of address and the card with my name on I used to deposit my full name is Craig Eric *** and the casino is spartan slots

Dear Craig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds in to your account? Have you deposited the whole amount of R490 at once or in multiple payments?

Lastly, did you receive confirmation regarding successful account verification or any kind of explanation of why your account has been disabled?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronella wow I'm surprised I received a decent response other than your account has been deactivated indefinitely.

I've Regi

Sorry allow me to start again I've Registered a few accounts 90 percent of the promotions are free spins I've often taken up the spins met the wagering or play through but never attempted to cash out.

I enjoy playing at your casino so I decided to deposit R140 did not claim any bonus played and decided to deposit R350 seconds later my account was locked.

Why the heck was it locked after I made a deposit if there was discrepancies why was I spammed daily saying I have free spins and even after it was locked continued to get promos.

As I can see you're casino reeled me in on promos I eventually deposit and you lock the account.

I sent my I'd my bank card and billing address yet no feedback so had to go to the forums. Look I just wanna try my luck with my own money.. win or lose I enjoying playing at the casino..

So no bonus claimed after I deposited no cash out attempt documents sent so let me get this straight no bonus claimed on deposit no cash out attempts player send docs to prove it him and the casino takes the players deposit locks him out and send your account has been locked and will remain locked and we keeping your money mmmmm....

Further more the date I deposited was Friday the 2nd of October. The same day the account was locked ... And any casino associated to u I joined has also been locked do u agree or shall I send proof..

So u take my money yet I didn't claim a bonus on the deposit sent docs and never cashed out so TX for the R490 your account locked we confiscated your deposit ha ha sucker .... O but wait sat the 3rd of October

In fact been up thinking about this current situation on hand trust me im far from a fraudster I've had numerous occasions to cash out never once did I made my first two deposits here as I rank for south African players the easiest and quickest way to deposit they offer good promos and make it exciting.. now I'm thinking my account was locked without any cash ins or bonus claims and I'll never come back here and deposit again u have waisted my time made my experience miserable I would like this matter now resolved you have delayed it far to long Petronella in fact no further replies please just refund my R490 u already have the documents close the accounts or keep them closed and if not i will continue across the board with as many forums as possible exposing the casino...

 I’m sure you understand that I don’t work for Spartan Slots Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Could you please clarify what you meant by: "Sorry allow me to start again I've Registered a few accounts"?

Do I understand it correctly that you have opened more that one account with this casino or sister casinos and redeemed free bonuses multiple times? 

Gosh I had no idea I am so sorry I thought you worked for them I feel bad now meant sister casinos

So to clear things apologise for the misunderstanding thought u representative of the casino ..

And opened accounts with there group but Friday was the only casino I deposited on. No bonus was accepted once deposit was made and no pending cashins had a few spins casino account closed and refused to open or pay me back and only realized u don't work for the casino which means no reply from the casino

Just to clarify once again, you have never attempted to withdraw any winnings from free spins in other sister casinos and Spartan Slots Casino was the only one where you’ve deposited funds, is that correct?

By the way, apology accepted.

I had a few occasions where I met the play through but at the time never bothered to deposit so just kept gaming.

first purchase was R140 at spartan slots. to avoid any play through or wagering i made sure the bonus was cancelled half way through my first deposit system closed went back balance wasnt showing thought ok tech issues but the funds were played so I made a 2nd for 350 then two or three spins or so later account closed discrepencies and will remain locked..

Have you been advised about any possible refunds?

i have only received a basic mailer about discrepancies account will remain locked

Just a quick summary review

If discrepancies were found why when I deposit only then account is locked and keep my purchase

2 docs sent

3 on both deposits no bonus claimed

4 no cash in ever attempted...

There reply

Hello,

Thank you for the reply.

To clarify, please refer to this excerpt from our Terms and Conditions to which you have agreed upon:

"2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Spartan Slots has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Spartan Slots may block regular or tournament play and/or prize distribution.

2.1.13. You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino"

Best regards.

Thank you very much, Craig, for additional information. I understood before that you have opened accounts in sister casinos and redeemed free spins, without depositing funds and without any attempts to withdraw those free bonus winnings. Could you please clarify if you have opened more than one account with Spartan Slots Casino? Looking forward to hearing from you.

It's possible I might have opened another spartan slots but only deposited at one and declined the bonus or actually chose not to claim a bonus ..

Nothing about a refund..

But if they picked up discrepancies before I deposited why wasn't any action taken before I deposited why did they accept my purchase and no claims to

At the end of the day why wait for players to deposit take the money and lock the account if I had a huge cashin or claimed match bonuses yes sure. They should either lock all accounts I'm ok with that and let me play at spartan slots only or refund the R490 and I won't play there anymore

Hi,

I have checked general terms and conditions, and as the casino stated earlier https://www.spartansslots.net/en-FI/terms:

"2.1.13. You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino. For more details please check with Our Customer Support Desk via Live Chat."

If you have opened more than one account, it would be considered as a breach of rules hence, your refund would be under a full discretion of casino.

I will now transfer your complaint to my colleague Peter who will be at your assistance but please keep in mind that our help I this case is not guaranteed, and a refund of your funds would be a great success. 

I find the manner in which this is been handled is it's an ongoing thing that prior to the deposit no account is locked no discrepancies and they purposesly wait for players to make a first deposit no bonus claimed no cash out make the deposit and then they lock the account and refuse to refund at the end of the day I dispute this with the bank and they reverse it by the bank the casino will pay the fees and refund the money so hoping they refund and let me be on my way

Hi Craig,

I looked at your case and understand your situation. I don't recommend to make a charge back before we contact the casino. The thing is, if you make a charge back, you may be put on a list for fraud. If other casinos have access to the list, it could be problematic for you to find a casino where you could play in the future.

Acc locked promos are still coming through with offers wtf is going on with this casino

I'm afraid that is quite normal. Is it possible to unsubscribe from the promotions on the bottom of the email? I will contact the casino and see if I can help.

Hi there,

We hope this message finds you well!

Kindly note that this player was in breach of the Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that SpartanSlots has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, SpartanSlots may block regular or tournament play and/or prize distribution.

The player reached out to our Security department in regards to the refund. Because the deposit had been made via EasyEFT there was no way to return the transaction, so the Security department requested a BTC address in order for the refund to be processed.

In regards to the mailing list, the player will be removed shortly.

Hi thanks for responding spartan may I have more information about a btc address, how do i obtain this

So we pretty much in the sad situation s you cant refund back to eft

I have no idea what a btc address is,

The only other thing I can come up with is lock all the other accounts refund the R490 back on the spartan slots I deposited

Let me game on that casino please let me know?

Thank you Spartan Slots team for the reply.

Dear Craig,

If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/).

thank you very much this is new to me and casino guru has been very helpful 🙂

You are very welcome. Please let me know when you receive your funds.

Hi still no luck or any idea about bitcoin is there another alternative

I have tried everything I don't know how bitcoin works does anyone have an alternative solution please

Hi Craig,

It is actually very simple, follow the steps in the guide, open a Bitcoin wallet and give them the address.You can always change Bitcoin for your currency on an exchange. If you find it too complicated, ask someone you know who already did this to help you.

I only received R140 of the R490 via bitcoin so still not resolved

Dear Spartan Slots team,

Will the player receive the rest of the funds?

Hi there,

The player’s only deposit was of 350 ZAR, which roughly equates to 21 USD. We have transferred 23 USD to the BTC address they have supplied. 

no it was r140 and then R350 please dont lie

and it was $21 not 23

because my query would be deactivated R350 not 490

0.00177418 btc (historical value $20.80)

HI Craig,

Keep in mind you broke the casino's rules. Have you played any games with the R140?

Dear Craig,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi there sorry only saw the feedback now,

at the end of the day I go back to why wait for me to deposit if any rules were broken allow me to deposit a total of 490.00 and close my account take a month to refund and only refund $20 and a few cents which at the time was Less to the value of R350 and deposited R490 i still dont believe they deserve a higher reputation as they were ranked at 7 now an 8.1 yet only payed back less 65% of my total deposits

Did you deposit the R140 in the same account? Did you play any games with the money?

i deposited R140 played a bit logged off logged back on then did a second deposit immedietly after the 2nd deposit of R350 i was locked out

at the time I was at work so playing on my mobile secretly didnt want my boss catching me, so the reason for the thats why I did 2 deposits cause as you hit deposit it has an automatic R140 in the deposit field as R140 is the min

Dear Spartan Slots team, will the player be refunded his deposit of R140?

We hope this message finds you well.

The only deposit made on the account connected to the email was of 350 ZAR and has already been refunded. However, after investigating further we located a different account associated with the same user which indeed has another deposit of 140 ZAR. We will refund the second deposit of 140 ZAR as well. We will reach out to the player and ask them confirm the BTC address for the refund.

Thank you Spartan Slots team for the reply. Craig, please let me know when you receive your funds.

Hi Craig, have you received the rest of the funds?

Thank you for everything you worked miracles you were friendly outgoing professional and definitely delivered

Dear Craig,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter