Spartan Slots Casino - Player is experiencing difficulties withdrawing his money.

You do not agree to pay money even though all the documents have been submitted. After the first withdrawal request, it took 5 days for them to withdraw and the money returned to their bankroll.

Dear Jani,

Thank you very much for submitting your complaint. Please, could you answer a few questions so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

It was the first draw and I'm not sure about that KYC but the documents were submitted and I still filled out the form they sent (voucher?).

Dear Jani,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Spartan Slots Casino, please could you advise, what documents are needed to fulfill a successful withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

Hi Jani and Petronela,

Can you please share with me privately your username and/or email address so I can locate your account? 

Thank you in advance.

Again, my money returned to my cash register. That is, they did not approve the repatriation, even though everything is in order. Now start to have the scratchiness gone, after 2 weeks waiting for the money and not getting any answer to anything.

Now they say that I have to make a deposit that they can accept my withdrawal. I just suspect that the pee will follow again and I will again have to make a deposit which will be an endless twist. I do not recommend anyone depositing anything at this casino.

I would like to ask Spartan Slots Casino for an update and advice or a guidance, how to speed up the withdrawal process. Are there any documents or statements, which need to be sent to verify the account? We are waiting for your reply patiently. Thank you in advance. 

I had filled everything they asked for and made a deposit so I could withdraw the money. It took 5 days to process this money and if you want to raise your bits you need to make a deposit within 5 days. Nothing was said about this. So I have to make another deposit to withdraw the money. This is where they have a good trick .. must take a deposit bonus with nice wagering requirements. That is, the money goes into the pit of the crow. If they were a payout casino they would have given all the instructions to raise money. But they do not give proper instructions or give all instructions to transfer money without such trickery.

We would like to ask the Spartan Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi there. 

The missing document was the Credit/Debit Card voucher of the card that was used to fund the account, which has now been provided. 

Dear Jani,

According to the casino’s reply, the whole documentation required for the account verification has been provided now. I will be waiting for your update. I hope the winnings will reach you in no time. Please let me know. Wishing you a wonderful holiday season.

We are extending the timer by 14 days as we still don’t have a confirmation from the player that he has received all the money. 

The money did not reach me

We are extending the timer by another 14 days as we still don’t have a confirmation from the player that he received all the money. 

I never got any money. and I don't recommend anyone depositing at this casino

Spartan Slots Casino, please could you update the status of the pending withdrawal. You have confirmed on 25th of December, that all the necessary documentation has been provided, but the player still didn’t receive his money. We are waiting for your reply.

What answer are you waiting for? : D isn't this a weird one already

Hi All, 

After the member provided the document and it was approved on the account, he canceled the latest withdrawal request and played the funds down before it could be reviewed again.

Dear Jani,

Please could you send me a screenshot of your withdrawal/cashier history? You can either attach it here with your reply or send it to my email petronela.k@casino.guru

Thank you in advance. 

Let's just leave this here. I could continue this as long as the deck media, but I don't see this leading to anything. Don't deposit.

Unfortunately, after gathering all the necessary information from both sides and per the player’s request, we’re rejecting this case. No further investigation is needed.