Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining C...
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Veronika F.
Author
Veronika Fritz
Complaint Resolution Center Deputy Team Lead
Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining C...
After a detailed look at SoloSpins Casino, our casino review team has the full picture. We used our casino review process to look at what it does well and what it could do better. Putting the casino through its paces, our team reviewed its Terms and Conditions, licenses, player complaints, support, and limits. This gave them what they needed to work out if this casino is safe and fair, one to avoid, or falling between the two.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. SoloSpins Casino has a Low Safety Index of 3.7, signifying a low standing in terms of fairness and safety in accordance with our methodology. Continue reading our SoloSpins Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index – SoloSpins Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of SoloSpins Casino, we have looked closely into the Terms and Conditions of SoloSpins Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
SoloSpins Casino is one of smaller online casinos based on our estimates or collected information. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we are aware, no relevant casino blacklists mention SoloSpins Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, SoloSpins Casino has achieved a Safety Index of 3.7, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Note: According to our records, SoloSpins Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of SoloSpins Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.
Terms and Conditions of SoloSpins Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of SoloSpins Casino during our review.
Player complaints submitted about SoloSpins Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 0 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 236 black points in total, out of which 236 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
SoloSpins Casino user feedback and reviews evaluated
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 2 player reviews so far. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company data
SoloSpins Casino has estimated annual revenues higher than $1,000,000. Based on the categorization we use, this makes it one of smaller online casinos.
SoloSpins Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 2,300 per day
EUR 50,000 lifetime net win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at SoloSpins Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
Finnish
Norwegian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at SoloSpins Casino, managing your account, withdrawals, or other matters. SoloSpins Casino has an average customer support, judging by the results of our testing.
Casino games and slots available at SoloSpins Casino
SoloSpins Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, eSports betting, Other card games, Other games.
Casino games from 11 game providers are offered. This includes NetEnt, Novomatic, Merkur Gaming, Play'n GO, Pragmatic Play, Quickspin, Betsoft Gaming, Amatic, Wazdan, Vivo Gaming, Amusnet.
SoloSpins Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 4 bonuses from SoloSpins Casino:
150% up to $1,000
250% up to $1,000
200% up to $1,000
100% up to $1,000
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Established
2022
Estimated annual revenues
< $1,000,000
User reviews
User reviews of SoloSpins Casino
This is a place to share experience with SoloSpins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Solo Spins are a completely rogue and utterly scam operation and I am warning others not to go near them. Their email addresses support@solspins.co and kyc@solospins.co do not even exist! I made a withdrawal days ago and there is no record of it on my casino account. Live chat keep telling me to contact the emails above which are not real as they continually bounce back as unrecognised. They then say they have asked someone in support to email me but that doesn’t happen and quite frankly it never will! I have come across some scam/unlicenced casinos before but have had the courtesy of responses to emails and eventually my withdrawal processed but beware these are next level with their deceit and dishonesty. Their GC licence seal is also clearly fake. Please, please do yourselves a favour and do not go near this site.
This casino has no licence and they admit it in the chat. They write that they have a Curacao master licence (with no actual valid licence link) and it's just a fake information.
Live chat was available for me and said the truth
No licence
Safety Index explained
Safety Index of SoloSpins Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SoloSpins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.7/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
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