The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.
Snatch Casino - The player's withdrawal is delayed.
Amount: €1,800
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I was told that I would receive the payout via skrill within 1 hour to 24 hours. Then I was informed that the team works from 9 a.m. to 4 p.m. and whoever comes first gets the payout. I've been waiting for almost 2 days now. Then I was asked to write an email, I did this several times and still no answer. I always get the same copy and paste answers from chat.
Automatic translation:
Public
Public
1 year ago
Hello Samir91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
I first played with a bonus and they said I should pay 1000 euros so that I can pay out, then I paid in 133 euros without a bonus. I've been verified for about 4 days.
I kept texting the chat first they said it takes 1 to 24 hours for withdrawal via Skrill. I write to the chat every day and they only mean that there are too many requests and I still have to wait, I've been told this several times. I should also write emails, I have written countless emails and no reply. Even beem casino paid me out when i bugged enough times but this is bottomless.
thank you for your help
Automatic translation:
Public
Public
1 year ago
Translation
Now it's been 3 days played down to 1400 had been able to withdraw 2400
Automatic translation:
Public
Public
1 year ago
Translation
I have to do an update, the 1400 were released in pieces, 200 are already on it, I have to wait for the rest 
Edited
Automatic translation:
Public
Public
1 year ago
Hello Samir91,
Please keep us informed regarding the payouts and let us know if any of them arrives.
