HomeComplaintsSnatch Casino - The player's withdrawal is delayed.

Snatch Casino - The player's withdrawal is delayed.

Amount: €1,800

Snatch Casino
Safety Index:High
Submitted: 27 Nov 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I was told that I would receive the payout via skrill within 1 hour to 24 hours. Then I was informed that the team works from 9 a.m. to 4 p.m. and whoever comes first gets the payout. I've been waiting for almost 2 days now. Then I was asked to write an email, I did this several times and still no answer. I always get the same copy and paste answers from chat.

Automatic translation:
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1 year ago

Hello Samir91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

I first played with a bonus and they said I should pay 1000 euros so that I can pay out, then I paid in 133 euros without a bonus. I've been verified for about 4 days.


I kept texting the chat first they said it takes 1 to 24 hours for withdrawal via Skrill. I write to the chat every day and they only mean that there are too many requests and I still have to wait, I've been told this several times. I should also write emails, I have written countless emails and no reply. Even beem casino paid me out when i bugged enough times but this is bottomless.


thank you for your help

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1 year ago
Translation

Now it's been 3 days played down to 1400 had been able to withdraw 2400

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1 year ago
Translation

I have to do an update, the 1400 were released in pieces, 200 are already on it, I have to wait for the rest file

Edited
Automatic translation:
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1 year ago

Hello Samir91,

Please keep us informed regarding the payouts and let us know if any of them arrives.

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1 year ago

Dear Samir91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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