The player from Italy is not able to withdraw his winnings due to an unsuccessful deposit. He later confirmed that the issue was resolved.
Snatch Casino - Player cannot withdraw his winnings.
Amount: €45
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi I have deposited via bitcoin on this site
They don't want to give me the balance because they say they haven't received the funds, it's not true because I have all the proofs, I'm attaching them to you
The problem arises that I have deposited 2025 in bitcoin
Since I have not considered the commission, the gold has received something less and instead of giving me what has really arrived, they claim that nothing has arrived.
I am also attaching some of their answers in chat they don't help me but they snub me
Automatic translation:
Public
Public
1 year ago
Dear danilomapelli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Dear danilomapelli,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
