Slottyway Casino - Player’s criticizing false advertisement of a bonus.

I used a link to sign up and receive no deposit bonus after signing up and verifying my email and mobile .

I did all of that .

Refused the sign up bonus because the 60 ndb free spins is on a game that's restricted In Australia .

However the problem is when I loaded the casino to sign up . A pop up appeared offering me the 60 free spins. I wasn't using a VPN. Casino was aware of my region when it falsely advertised 60 spins to get me to sign up.

Lives chat support will not help. It's false advertising !

Dear Melissa,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience. I understand your point of view, however, please understand, that we can’t penalize the casino for not giving you a No Deposit Bonus.

You were offered a different bonus – allowed in your country, so we believe the casino proceeded correctly.

Additionally, I would like to inform you, that we updated the bonus on our website, so other players visiting Casino.guru from Australia (and all countries where Jumanji is a restricted game) won’t see it.

You can check out our list of No Deposit Bonuses and maybe you will find something interesting for you:

https://casino.guru/no-deposit-bonuses-casino

Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

I was offered the same offer I had already . It's false advertising !

Unfortunately, as I've already mentioned in my first response, in our opinion this is not a reson for punishing the casino. A bonus is something that the casino gives out for free - as a gift, especially if it is a No Deposit offer. In this case restricted countries are in hands of the game provider - Netent, and even though I understand your frustration, there is nothing we can do here.

I apologize, but we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.