The player from Germany has requested a withdrawal nine days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Slotimo Casino - Player’s withdrawal has been delayed.
Amount: €1,650
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello, I lost over EUR 900 at slotimo and paid out a profit of EUR 1650 on August 10th, 2023, but nothing came of it. I addressed the payout several times in the chat, I also wrote an email and somehow the answer always comes the same:
Dear Mr B*****,
Thank you for contacting us.
We have checked with the finance department and can confirm that your application will be processed with the highest possible priority . Our team makes sure everything is in order for a hassle-free transaction.
Colleagues were made aware of how important it is to do all we can to
We sincerely thank you for your patience and understanding you have shown.
If you have any further questions, we are always available via chat and email.
Best regards,
Eve | Customer service
I had already been verified last year and received a payout after 1-2 weeks because I was told I had to do verification more than 1 week later.
Now I read all the comments about people getting scammed and I'm seriously concerned.
What can I do ?
Kind regards
Peter B*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Dear mretch,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
8 months ago
Dear mretch,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
8 months ago
Translation
The withdrawal was requested on 08/10/2023, the money from the casino was received on 08/24/2023.
They took 14 days to get the payment. A bottomless cheek and absolutely incomprehensible. I'm pretty disappointed about that.
Kind regards
Automatic translation:
Public
Public
8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mretch, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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