Slotexo Casino

Case summary

The player from Nova Scotia had been waiting for a withdrawal of 400 for two weeks and felt scammed, expressing relief that only 40 had been deposited. The Complaints Team had attempted to gather more information regarding the player's account verification and the nature of his winnings. However, due to a lack of response from the player, the complaint was unable to be investigated further and was rejected.

Discussion

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paqsm11

Bronze

Canada

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1 year ago

I been waiting for withdrawal of 400 for 2 week now, not expecting to get, I feel I got scammed, glad only put 40 in.

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Nikolas

PR Assistant

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1 year ago

Hello paqsm11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotexo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly?
Did you accumulate your winnings with real money or did you use a bonus?
When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Nikolas

PR Assistant

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1 year ago

Dear paqsm11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Slotexo Casino - Player’s withdrawal is delayed.

Player stopped responding

Amount: C$400

Case summary